Initial Claim Assessment Officer

APS Level 4
- Canberra, ACT
- 82,039 - $87,737

**About the Department of Employment and Workplace Relations**
We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’- where our people reflect our purpose.

**The Role**
The Fair Entitlements Guarantee (FEG) is a safety net scheme of last resort that provides financial assistance to eligible employees for unpaid employee entitlements when they have lost their job due to the liquidation or bankruptcy of their employer.

The FEG Branch administers the Fair Entitlements Guarantee (FEG) program in accordance with the Fair Entitlements Guarantee Act 2012 (FEG Act). The FEG Branch is responsible for receiving claims for payments from former employees who have not been paid their entitlements, assessing their claims and determining the amounts they can be paid. The branch works closely with insolvency practitioners (IPs) managing the affairs of insolvent employers. Our work requires us to make decisions that comply with the requirements of the FEG Act and to provide assistance to claimants in a timely manner. The FEG Contact and Initial Assessment (FEGCIA) Team within the FEG Branch is responsible for handling the initial stages of processing FEG claims and is the main point of contact for the scheme. The role within the Team we are looking to fill has a focus on undertaking the early eligibility checks in the claim process.

The FEG program is a large financial assistance program that offers opportunity to develop strong public sector program management skills and capabilities. Roles in FEG provide a rewarding opportunity where you interact directly with members of the public and experience genuine satisfaction by making a difference in their personal circumstances. We are seeking suitable people to fill APS 4 roles in FEG Contact and Initial Assessment and to develop an order of merit to fill future vacancies.

**Duties and Responsibilities**
Responsibilities of the APS Level 4 officers may include:

- assessing the eligibility of claims received to ensure they satisfy the mandatory requirements under the FEG Act,
- interacting directly with the Australian public and working closely with insolvency practitioners managing the affairs of insolvent employers,
- analysing information and make recommendations to a decision maker that comply with the eligibility requirements of the FEG Act,
- producing high quality written reports, letters and documents which are succinct, complete and effectively explain the rationale for the recommended outcome,
- undertaking thorough research and investigation to assign appropriate employment instruments to claims,

**How to Apply**
Applicants are required to provide a summary (no more than 750 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Don’t meet all the role requirements?**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.