QA Practice Manager

**Company Description**
Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

**Closing date: 15th October 2024**.

Please note Rest does not accept speculative resumes from recruitment agencies
- ** 2 Year Fixed Term Contract**:

- ** Linkedin top 5 Places to Work**:

- ** Hybrid working as standard**

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

**Primary Purpose**

As the QA Practice Manager, reporting into Head of QA, responsible for leading and managing Rest’s Testing and Quality Assurance functions across the assigned team, including people leadership, service support, and quality management. This role ensures the safe, effective, and efficient delivery of strategic and operational risk changes at Rest.

Responsible for driving initiatives to standardize and enhance QA practices across projects & Stable Teams, implementing best practices, and ensuring consistency and efficiency. This role also involves evaluating and adopting modern testing tools, refining methodologies, and developing robust templates aligned with industry standards, all with the goal of fostering a culture of quality throughout the delivery lifecycle.

**Key Accountabilities/Responsibilities**
- Lead, manage and develop a team of QA professionals, driving engagement, performance and risk management, overseeing service quality and compliance, to enable project delivery that meets our key performance objectives and key stakeholder satisfaction.
- Contribute towards uplifting and implementing QA Roadmap initiatives cross functional and non-functional streams in collaboration with Head of QA and other QA Practice Managers.
- Lead collaboration with other members of the Rest Delivery Teams (Investments, Transformation, Member and Services), to understand project/program QA resource requirements and then planning the resources provisioning & onboarding based on project timelines.
- Lead collaboration with Third Party Vendors who deliver for Rest, to ensure adoptions of the Rest Enterprise QA strategy framework and highlight risks, issues, and dependencies impacting quality of delivery.
- Collaborating with Project Managers, Business Analysts, Test Leads, and other stakeholders to ensure the accuracy and timeliness of the testing phases and to identify and escalate any issues or gaps
- Manage influential stakeholder relationships, negotiations and leadership across multiple segments and geographies, ensuring alignment and collaboration on test & QA objectives and outcomes
- Provide guidance and support to QA team members, helping them develop their skills and knowledge in testing practices. Foster a collaborative environment that encourages continuous learning and professional growth.
- Assess the performance of QA team members, setting clear goals and providing constructive feedback. Create development plans to help individuals achieve their full potential and align their growth with the organization's objectives.

**Qualifications** Qualifications**
- Tertiary qualifications in technology, project management or relevant business discipline
- Formal QA certification

**Required experience, understanding or credentials including**:

- Minimum 3 years QA Practice management and leadership experience in financial services industry
- Minimum 10 years experience in QA or other technology or project management related discipline
- Understanding of superannuation industry practices and standards, specifically relating to member services.
- Excellent communication skills to effectively engage with both technical teams and non-technical stakeholders.
- Working knowledge of Agile methodologies and experience in an Agile-driven project environment
- Experience in Digital Transformation projects in multi-vendor work environment.
- Demonstrated hands on experience in coordinating and supporting UAT for large programs.
- Ability to work autonomously and act as the point of contact on projects where required.
- Industry experience within Superannuation is preferred.
- Familiar with Investment Data Platform, Private Market and/or Responsible Investment data management frameworks.
- Excellent written and verbal communication skills with the ability to engage meaningfully with key stakeholder

**Additional Information**
Our benefits have been designed so you can tailor your experience with us and include:

- Personal and professional development opport