Administration Manager

5 days ago

Blacktown, Australia Catholic Healthcare Full time

**Job Description**:
We are looking for a customer focused individual to join our team as our Administration Manager.

In this key role you will oversee the day to day operations of the Customer Relations and Administration office to ensure St Hedwigs Village is well resourced and able to offer a quality care environment to our valued residents.
- Residential Aged Care
- Blacktown
- Full-time permanent role - immediate start

**Some of the primary responsibilities include**:

- Managing the fulfilment and publishing of the fortnightly roster, ensuring all shifts are filled with suitable employees
- Providing strong administrative and admissions support
- Creating a welcoming home environment with a focus on delivering exceptional customer service
- Managing the admission process for new residents and liaising with residents and their families to support the transition into the home
- Scheduling and conducting tours for potential residents’
- Acting as the customer service champion for the Home by monitoring service standards and actioning resident satisfaction feedback
- Assisting the Residential Manager with maintaining occupancy through community engagement and generating leads via events and other activities
- Assisting the Residential Manager with recruitment & payroll tasks

Additional Information
**What we can offer you**

Catholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we do.
- Not for profit salary packaging
- Fitness passport
- Carer opportunities in a growth industry

So, if you're looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we'd love to hear from you.
- Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch._

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