Customer Service Representative

2 weeks ago

Adelaide CBD, Australia TSA Group Full time

Company Description

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.

**Job Description**:
**What is in it for you?**
- Chose to work or 9 or 10 day fortnight *
- Work in office for the first 3 months, then move to work from home 2 days per week *
- Internal career progression
- 5 weeks of full paid training
- Salary increase of $2000*
- Monthly commission structure
- A supportive and vibrant culture
- _Applicable upon 3 month review_

**You describe yourself as** - someone who can talk to people from all walks of life and have a genuine desire to help people. No call centre experience needed.

**What will a normal day look like?**

You will answer inbound calls from Telstra customers and will build rapport and provide outstanding customer service solutions.You will also be required to:

- Navigate through multiple systems whilst maintaining customer engagement on the phone
- Answer incoming calls
- Confidently handle technology faults, complaints and trouble-shooting issues

**About you**

This is a full time role with no flexibility. The hours are Monday - Friday between 7.30am - 6.30pm and shifts are 7.6 hours.

**Must live within reasonable distance to Adelaide CBD**

In response to mandated government guidelines, for all employees to be working in office, applicants must be fully vaccinated by day of commencement.

Additional Information
**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

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