Service Operations Manager

20 hours ago

Mascot, Australia Kone Full time

**Great benefits and remuneration - Base + car allowance + 12.5% superannuation**:

- **Join a first-class leadership team who put their people first**:

- **Global exposure with career development opportunities**

**At KONE, you'll find innovation that goes somewhere**

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

**Our work will take you in different directions**

**What will you be doing?**
- Oversee daily operations of the service department to ensure efficiency and high-quality service delivery.
- Develop and implement strategies to improve operational performance and customer satisfaction.
- Develop personnel, ensuring their motivation, continuous development, and achievement of regional targets
- Analyse financial data to identify trends and opportunities for cost reduction and revenue enhancement including full P&L responsibility.
- Collaborate with other departments to streamline processes and improve overall business performance.
- Proactively care for existing customers, ensuring renegotiations, and extending the maintenance portfolio.
- Ensure compliance with industry regulations and company policies.
- Develop actions based on market analysis and create business plans, including budget planning and control for Service Supervisors and various groups

**What we are looking for?**
- Bachelor’s / Master’s degree in Business Administration, Operations Management, or a related field preferred
- Proven experience in service operations management, preferably in a fast-paced environment.
- Strong commercial acumen with the ability to drive business growth and profitability.
- Excellent leadership and team management skills.
- Exceptional problem-solving and decision-making abilities.
- Strong communication and interpersonal skills.
- Experience with Profit and Loss (P&L) management.
- Proficiency in service management software and tools.

The breadth of our business means career pathways both local and abroad. You’ll be inspired by what’s possible, using each new experience as a stepping stone to where you want to go.

This role is being sourced directly by KONE. We respectfully request no agency approaches. #LI-MH1
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _

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