Manager Operations Performance

Are you a driven leader looking to showcase your ability and understanding of operational and logistic activities through performance management and reporting?

We have an exciting opportunity available for a **Manager **Operations Performance **to join our management team at dnata catering, located at one of our major ports of **Sydney, Brisbane or Melbourne**.

**More about this role**:
The Operations Manager is responsible for working with our business leadership teams to ensure performance management of all operational and logistic activities.

You will support and assist the Business Manager with the operational performance activities by monitoring operational and strategic projects through the establishment of routine reporting, robust project management framework and business improvement support tools.

**In a nutshell, your main responsibilities are**:

- Develop and implement strategic goals and action plans to meet changing business requirements.
- Providing day-to-day direction and management of organisations, and directing and endorsing policy to fulfil objectives, achieve specific goals.
- Assessing changing situations and responding accordingly by issuing commands and directives to subordinate staff
- Develop and implement systems and procedures improvements that support the efficient and effective operation of the Unit.
- Representing the organisation at official occasions, in negotiations, at conventions, seminars, public hearings and forums, and liaising between areas of responsibility
- Manage and oversee all service delivery standards and ensure that the Unit meets its obligations towards our customers.
- Work closely with the Business Manager Sydney and the Head Office team to contribute to the National business development requirements.
- Market, promote and showcase dnata catering to relevant stakeholders.
- Make recommendations on service procedures and quality improvements
- Communicate effectively both internally and externally utilising the appropriate methods.
- Investigate, analyse and implement corrective action plans to resolve production and operational issues.
- Ensure that all food products purchased are to specification and that all suppliers are fully aware of requirements.
- Accountable for forecasting and budgeting process and contributes to the national process.
- Optimise staffing levels and costs to match the business needs.

**What do you need to be successful in this role?**
- Demonstrated success in a similar role
- Proven supervisory and leadership experience to manage a team of 100+ personnel
- Substantial exposure to Airline Catering Operation processes
- Experience in working for a rapidly expanding organisation with multiple locations
- Excellent understanding of operational requirements
- Strong communication and interpersonal skills
- Ability to deal with complex issues
- Excellent planning, analytical, and time management skills
- Ability to lead and supervise a team
- Effectively project manage
- Customer focused & professional
- Commercially astute
- Ability to act decisively
- Inspire with vision and drive for performance
- As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check.

**What is in it for you?**
- Competitive salary.
- Career advancement opportunities.
- 5 weeks annual leave.
- Be part of a close knit and dedicated team that are committed to excellence.
- Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.
- Free onsite parking and meals.

**Your prospective employer**:
Part of the Emirates Group, we are Australia’s largest inflight catering and retail partner, food manufacturing and retail, travel retail technology, and airport lounge management. Chosen by many of the world’s top airlines, we operate 15 catering facilities across 9 cities, employ over 4,000 people, produce over 64 million meals, and service over 246 thousand flights each year.

**Does this role sound perfect for you? If so, we want to hear from you**

To start the journey of joining our corporate team, click the link below and upload your resume, a cover letter that outlines your suitability for the role, and some samples of your work.