Service Operations Manager

2 days ago

Mascot, Australia Kone Full time

Great benefits and remuneration - Base + 12.5% sup + car allowance + bonus
- Work with industry-leading products and technology
- Join a global organisation with a strong focus on training, safety and quality

At KONE, you’ll find innovation that goes somewhere

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

The future of work is flexibility

) for more information on KONE’s approach to flexible work.

Our work will take you in different directions

We’re looking for a Service Operations Manager to join our Doors business in Mascot, NSW. In this role you will leads the Door business in a KONE region, promoting and ensuring the role of automatic building doors in KONE’s People Flow strategy. Developing and implementing strategies for profitable growth in the Door business.

What will you be doing?
- Contribute to strategic planning and decision-making within the region to develop and implement a strategy for Door activities that align with KONE's overall vision.
- Lead a service team in delivering high levels of customer satisfaction.
- Establish and maintain high-level relationships with important (Door business) customers to promote KONE’s products and services.
- Profit and loss accountability - drive improved value-added sales outcomes and manage operational costs to meet KPIs.
- Enhance the KONE brand and ensure safe work practices are strictly followed in compliance with industry regulations and KONE's policies.
- On-going coaching and mentoring of your team members.
- Responsible for customer satisfaction, data management and service quality.
- Report to the Regional Director and collaborates with all functional heads to develop and achieve the regional budgets in Doors, utilizing KONE business processes.

What are we looking for?
- Demonstrated success working within the maintenance industry, leading a technical service/maintenance team.
- Bachelor’s degree in commercial or technical related field preferred.
- Strong mechanical and electrical aptitude.
- Strong verbal and written communication skills.
- Previous experience using SAP highly desired.
- Customer relationship management skills and experience
- Prior working experience in doors and/or elevator service business highly desired.
- Full Drivers licence

There’s so much more to KONE than you may realise.

You’ll find family here at KONE. Supported by a diverse group of people working together, you’ll be in good company as we work to bring our vision for the future to life.

This role is being sourced directly by KONE. We respectfully request no agency approaches.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

Read more on

  • Service Operations Manager

    2 days ago

    Mascot, Australia Kone Full time

    **Great benefits and remuneration - Base + car allowance + 12.5% superannuation**: - **Join a first-class leadership team who put their people first**: - **Global exposure with career development opportunities** **At KONE, you'll find innovation that goes somewhere** We see a future of smart cities. As an innovation leader in the elevator and escalator...

  • Operations Manager

    4 days ago

    Mascot, Australia dnata catering and retail Full time

    **Want to elevate your career to a Higher Altitude?** **Come join the market leader in Aviation Catering and watch your career soar.** **At dnata the skys truly the limit!** We are seeking a highly motivated and hands on **Operations Manager** with experience in a similar role to join our high-performance International Flight Catering team based at our...

  • Operations Manager

    2 weeks ago

    Mascot, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider, based in Sydney?** We are seeking a highly motivated and knowledgeable **Operations Manager** with experience in a similar role to join our airport team in Sydney on a full-time basis. **More about this role**: This role is responsible to ensure the overall safety...

  • Operations Manager

    2 days ago

    Mascot, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider, based in Sydney?** We are seeking a highly motivated and knowledgeable **Operations Manager** with experience in a similar role to join our airport team in Sydney on a full-time basis. **More about this role**: This role is responsible to ensure the overall safety...

  • Manager Operations Performance

    2 days ago

    Mascot, Australia dnata catering Full time

    Are you a driven leader looking to showcase your ability and understanding of operational and logistic activities through performance management and reporting? We have an exciting opportunity available for a Unit Manager to join our management team at dnata catering, located at one of our major ports in Sydney. What does a typical day look like? As Unit...

  • Manager, Operations Performance

    2 weeks ago

    Mascot, Australia dnata catering Full time

    **Do you want a high-flying corporate career working for the world’s largest air services provider?** We are seeking a driven leader looking to showcase their ability and understanding of operational and logistic activities to join our team as **Manager, Operations Performance** with flexibility on location in either **Sydney or Melbourne** on a...

  • Ecommerce Operations Manager

    2 weeks ago

    Mascot, Australia Liquor Loot Full time

    At Liquor Loot, we do things a little differently. Our team of energetic, savvy & passionate Looters are committed to pushing the boundaries and helping people make better drinking decisions. Together, we embrace challenges and learn new things. All this is to provide our customers with a fantastic experience supporting the distillery industry. Liquor Loot...

  • Ground Services Manager

    2 weeks ago

    Mascot, Australia Oceania Aviation Services Full time

    **GROUND SERVICES MANAGER AT MACKAY AIRPORT** **KEY BENEFITS TO YOU** - ** Competitive** salary.**: - ** Accelerated upskilling and career progression developing exceptional transferable skills.**: - ** Rotational rostering to provide flexibility & work/life balance.**: - ** Reward & Recognition Scheme & Employee Assistance Program.**: - ** Employee...

  • Manager Operational Risk

    1 week ago

    Mascot, Australia Bank Australia Full time $120,000 - $180,000 per year

    Posted: 03/09/2025Closing Date: 01/10/2025Job Type: Permanent - Full TimeLocation: Collingwood or MascotJob Category: Banking and Financial ServicesThrough the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong...

  • Delivery Operations Manager

    2 days ago

    Mascot, Australia Kone Full time

    Great benefits and remuneration - Base + 12.5% super, car allowance & bonus - Work with industry-leading products and technology - Join a global organisation with a strong focus on training, safety and quality At KONE, we bring buildings to life. Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital...