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Service Operations Manager
3 weeks ago
Great benefits and remuneration - Base + 12.5% sup + car allowance + bonus
- Work with industry-leading products and technology
- Join a global organisation with a strong focus on training, safety and quality
At KONE, you’ll find innovation that goes somewhere
We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.
The future of work is flexibility
) for more information on KONE’s approach to flexible work.
Our work will take you in different directions
We’re looking for a Service Operations Manager to join our Doors business in Mascot, NSW. In this role you will leads the Door business in a KONE region, promoting and ensuring the role of automatic building doors in KONE’s People Flow strategy. Developing and implementing strategies for profitable growth in the Door business.
What will you be doing?
- Contribute to strategic planning and decision-making within the region to develop and implement a strategy for Door activities that align with KONE's overall vision.
- Lead a service team in delivering high levels of customer satisfaction.
- Establish and maintain high-level relationships with important (Door business) customers to promote KONE’s products and services.
- Profit and loss accountability - drive improved value-added sales outcomes and manage operational costs to meet KPIs.
- Enhance the KONE brand and ensure safe work practices are strictly followed in compliance with industry regulations and KONE's policies.
- On-going coaching and mentoring of your team members.
- Responsible for customer satisfaction, data management and service quality.
- Report to the Regional Director and collaborates with all functional heads to develop and achieve the regional budgets in Doors, utilizing KONE business processes.
What are we looking for?
- Demonstrated success working within the maintenance industry, leading a technical service/maintenance team.
- Bachelor’s degree in commercial or technical related field preferred.
- Strong mechanical and electrical aptitude.
- Strong verbal and written communication skills.
- Previous experience using SAP highly desired.
- Customer relationship management skills and experience
- Prior working experience in doors and/or elevator service business highly desired.
- Full Drivers licence
There’s so much more to KONE than you may realise.
You’ll find family here at KONE. Supported by a diverse group of people working together, you’ll be in good company as we work to bring our vision for the future to life.
This role is being sourced directly by KONE. We respectfully request no agency approaches.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._
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