Manager, Operations Performance

**Do you want a high-flying corporate career working for the world’s largest air services provider?**

We are seeking a driven leader looking to showcase their ability and understanding of operational and logistic activities to join our team as **Manager, Operations Performance** with flexibility on location in either **Sydney or Melbourne** on a **permanent full-time** basis.

**More about this role**:
The Manager, Operations Performance is responsible for working with our business leadership teams to ensure performance management of all operational and logistic activities.

You will support and assist the General Manager with the operational performance activities by monitoring operational and strategic projects through the establishment of routine reporting, robust project management framework and business improvement support tools.

**In a nutshell, your main responsibilities are**:

- Liaise with unit leadership on day to day operational performance activities and results of the unit, and develop business enhancement solutions based on short
- and long-term needs.
- Drive resolution of major business performance needs and performance with dnata catering units.
- Develop and implement continuous improvement strategy with sensitivity towards efficient and effective operational performance results across all areas of the units.
- Develop and present business performance improvement proposal recommendations on unit and national operational service procedures and quality standards.
- Report on progress of projects, understanding the risks, dependencies, budgets, resourcing, issues, critical milestones and forthcoming pipeline, and actions necessary to ensure success.
- Weekly and monthly performance indicators. Work with dnata catering units to proactively establish remedial actions and improvement initiatives through monthly unit KPI reports.
- Provide information and advice for Business Managers to build their unit performance plans and support delivery of these outcomes.
- Analyse, prepare and provide regular reports to management with non-performance operational indicators, support appropriate action planning in the unit to eliminate or manage.
- Developing effective internal and external relationships to foster co-operation and commitment to delivering increased customer satisfaction.

**What do you need to be successful in this role?**
- Demonstrated success in a similar role
- Experience in working for a rapidly expanding organisation with multiple locations
- Excellent understanding of operational requirements
- Strong communication and interpersonal skills
- Ability to deal with complex issues
- Excellent planning, analytical, and time management skills
- Ability to lead and supervise a team
- Effectively project manage
- Customer focused & professional
- Commercially astute
- Ability to act decisively
- Inspire with vision and drive for performance

**What is in it for you?**
- Competitive salary.
- 5 weeks annual leave.
- Be part of a close knit and dedicated team that are committed to excellence.
- Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.
- Free onsite parking and meals.

**Your prospective employer**:
Part of the Emirates Group, we are Australia’s largest inflight catering and retail partner, food manufacturing and retail, travel retail technology, and airport lounge management. Chosen by many of the world’s top airlines, we operate 15 catering facilities across 9 cities, employ over 4,000 people, produce over 64 million meals, and service over 246 thousand flights each year.

**Does this role sound perfect for you? If so, we want to hear from you**

To start the journey of joining our corporate team, click the link below and upload your resume, a cover letter that outlines your suitability for the role, and some samples of your work.