Patron Liaison Manager

At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.

Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.

As our Patron Liaison Manager, reporting to the Group Manager Safer Gambling, you will develop, implement and maintain responsible gambling programmes for employees, patrons and the community to ensure that the company’s operations are conducted in accordance with the corporation’s values, behaviours and requirements prescribed by law or regulation.

This role will also see you supporting the business in understanding their regulatory obligations and assisting with progressing business initiatives for approval.

**A few of your responsibilities**:

- Support the Group Manager Responsible Gambling in the development and implementation of a department strategy that supports the achievement of the Company’s strategy.
- Manage the daily operational functions of Responsible Gambling to achieve the department’s objectives.
- Implement Responsible Gambling programmes in accordance with the department’s strategy and monitor the quality and effectiveness of programmes to ensure compliance with corporate standards and applicable laws, codes and regulations.
- Liaise with operations management to ensure that the Responsible Gambling Liaison Officer programme is appropriately resourced to support operational requirements.
- Assess operational compliance with relevant laws, codes and regulations including Responsible Gambling signage and advertising/marketing material not distributed to excluded patrons.

**What we are looking for**:

- Tertiary qualifications in Public Relations / Communications / Social Science or an Arts degree.
- Experience in community relations / Responsible Gambling programmes
- Demonstrated ability in developing productive relationships and managing and driving change.
- Understanding of applicable laws and regulations as they relate to the company.

To be successful in this role you will have extensive experience within Safer Gambling and a proven track record of building trust and teamwork. As a natural leader, you will be able to demonstrate the company values by driving excellence.

This role will be pivotal in developing and implementing a safer gambling strategy that supports the achievements of the company’s strategy.

**_ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**What we can offer you**:

- Extraordinary growth opportunities personally and professionally
- Flexible working arrangements
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships and dry-cleaning services
- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking + other transport options (dependent on property)

**Our culture**:
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace

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