Safer Gambling Support Manager

2 weeks ago

Sydney, Australia Talent Web Full time

$100k package
- Rotating monthly shifts - Days/Evenings/Nights (including some weekends)
- Opportunity to make a real difference in people's lives

Reporting to the Patron Liaison Manager, as the Safer Gambling Support Manager, you will play a crucial role in our Safer Gambling Strategy, focusing on identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion processes.

Key Responsibilities:

- Identify signs of gambling-related harm and assist guests in making informed decisions.
- Manage customer relationships with tact and diplomacy.
- Support the Group Manager Responsible Gaming in strategy development and implementation.
- Communicate and enforce policies and procedures to maintain responsible gambling standards.
- Ensure accurate and confidential management of exclusion orders.
- Develop systems and reporting processes to monitor Responsible Gambling risks.
- Lead team development and engagement, including coaching and mentoring.

Qualifications & Skills:

- Experience in guest relations or Responsible Gambling programs, or relevant tertiary qualifications (e.g., social services, psychology).
- Must have some experience of dealing with regulators, for example reporting to Liquor & Gaming NSW.
- Knowledge of applicable laws and regulations.
- Strong relationship-building skills.

**Requirements**:

- Ability to work shifts (days, evenings and nights - rotating monthly), including some weekend shifts.
- Level of physical fitness - this is an active role requiring you to be on your feet all day.

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