Ict Support Officer

**ICT Support Officer**
- **Join one of Victoria's leading not for profits**:

- **Permanent Full Time Position**:

- **Salary Packaging + flexible working arrangements**

This is a unique opportunity for a passionate and highly motivated ICT Support Officer to contribute and be a part of our incredible journey. Reporting to the ICT Manager, you will provide timely and friendly customer support to assist the ICT department in providing ICT services throughout Victoria. You are a vibrant and customer orientated ICT Support person who is looking to join a highly skilled team that is focused on delivering customer outcomes.

Well regarded for your customer service approach and your ability to engage with your customers you easily work with all skillsets to support and resolve issues. You are a proactive team member who thrives on contributing to a positive team culture to deliver outstanding work.

You will bring a "hands on" proactive approach and thrive on delivering outstanding results.

**More specifically you will have**:

- Experience in providing professional, customer focused ICT support to technical and non-technical personnel
- Excellent communication skills (both written and verbal) with the ability to engage a range of users and help them embrace technology
- Ability to work constructively and productively in a small team environment supported by vendors in an outsourced environment
- Demonstrated initiative and keen interest in staying up to date with technology

**Key accountabilities include**:

- Support the ICT Manager in the delivery of ICT Services
- Provide procurement services ensuring timely delivery and accurate accounting of all Society ICT-related assets and services;
- Assist in the development, delivery, implementation and monitoring of assigned IT assets
- Liaise with the Society and external vendors regarding the facilitation, support and use of telecommunications landline and mobile services
- Document and improve procedures, being proactive in the design and implementation of efficient systems

**Why work for us? We offer**:

- Flexible working hours. Work life balance is so important to us
- Salary packaging, sometimes called salary sacrificing is a huge attraction here It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
- We are committed to professional development to make sure that your career keeps growing while you’re working with us.
- We like to have a laugh and you will always find some sort of chocolate or cake in our work areabe prepared
- We make an incredible difference in the lives of over 300,000 people every year.
- We believe in families, so we like to provide a family-friendly environment in which to work.
- We offer a place where you know you are contributing to an organisation committed to helping others. We are passionate about #Social Justice.
- We have some great talent who are happy to share their experience and skills to help you on your way.
- We are complex in our design which always makes work interesting.

The St Vincent de Paul Society Victoria and its wide network of over 12,000 volunteers provide practical welfare support, advocacy and friendship for the most vulnerable members of our community. On the frontline, face-to-face.

Key services include Vinnies Shops; Vinnies Soup Vans; Compeer support for people experiencing mental illness; home visitation; youth programs; assistance for asylum seekers and refugees; education and tutoring; and a range of other volunteer-run initiatives that assist people in need.

The St Vincent de Paul Society in Australia has more than 60,000 volunteers. Internationally, the Society operates in 149 countries and has over 950,000 volunteers. To find out more visit vinnies.org.au.

If making a difference in your local community is important to you and you meet our essential requirements we can’t wait to hear from you. Please send us your updated CV and a cover letter that tells us a little more about you and why you would be perfect for the role. Please click here for a copy of the Position Description.

Please note that prior to any offer of employment, pre-employment checks must be completed these will include reference checking, a national criminal history check and a working with children check.

St Vincent de Paul Society Victoria is proactive in supporting child safety.