Outbound Telesales Customer Service Rep

2 days ago

Melbourne, Australia PFD Food Services Full time

**Based in Knoxfield**:

- **Full time permanent position**:

- **Outbound telesales focus**

PFD Food Services is Australia’s family operated food service network. We’re 100% Australian owned, with 70 strategically located distribution centres around Australia. We deliver an extensive range of fresh meat and seafood together frozen products, drygoods, paper products and cleaning solutions to the food service industry.

Since 1943, we have been distributor of choice for cafés, restaurants, pubs, clubs, schools and any foodservice business that demands a wide range of products delivered with outstanding customer service. We’ve always believed in ourselves and our people, we know it takes every task, from every person in our business to help make our customers business a success. In 2021 PFD formed a partnership with another proud Australian company, Woolworths Group.

**The Role**

Based in our Knoxfield hub, the purpose of the role is to undertake outbound sales calls to our food service customers. This role would suit someone who has a strong sales drive and is confident over the phone.

**Key Responsibilities**
- Undertake outbound sales calls with a focus on specific promotional lines;
- Use of internal database to drive sales calls;
- Create and maintain excellent customer relationships;
- Process customer orders and/or enquiries;
- Advise relevant staff/departments of any specific customer requirements;
- Ensure that all customer details are updated when necessary;
- Perform administrative and general office tasks as required.

**Key Competencies, Skills and Qualifications**
- Excellent telephone sales skills;
- Excellent communication and organisational skills, including phone manner;
- Previous call centre experience preferably in the food industry;
- Willingness to take on new tasks and be multi-skilled in various roles within the office;
- Capable of working under pressure in an exciting team environment;
- Show initiative and a positive attitude;
- Problem solving/troubleshooting abilities;
- Intermediate Microsoft Office experience, in particular, Outlook, Word and Excel;
- Attention to detail.

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training.

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.
- Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers._

**PFD Food Services is an Equal Employment Opportunity employer

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