Telesales Manager/direct Sales

You deserve to do what you love, and love what you do - a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices - if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

**Responsibilities**:
**Requisition ID** R-10362374 **Date posted** 05/26/2025 **End Date** 06/26/2025 **City** Melbourne **State/Region** Victoria **Country** Australia **Location Type** Onsite

**Calling all innovators - find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Telesales Manager/Direct Sales

**What does a successful Telesales Manager do at Fiserv?**

The purpose of a Telesales Manager is to convert leads from bank partner referrals and website site referrals.

Our goal is to help clients grow their businesses by providing fast efficient payment processing to reduce queuing time in store, as well as deploying value added services that drive differentiation. We offer our clients a comprehensive range of payment processing solutions designed to drive greater in-store and online customer traffic, such as online, in-store, over the phone and on-the-go payment acceptance solutions.

**What you will do**:

- Achieve revenue and margin growth targets across the referral relationship
- Manage the retention of the existing business client base and employ strategies to drive customer satisfaction and higher levels of business retention
- New business sales at acceptable profit levels, by means of cold canvassing, referrals and direct marketing
- Completion and submission of all necessary paperwork
- Preparation of regular activity report as required by the Sales Manager
- Keep clients informed of company offerings (e.g. new features in services, products and process movements)
- Maintain data integrity through the use of Salesforce

**What You Will Need To Have**:

- Bachelor’s degree preferred
- Successful track record in sales and/or call center with 3 years’ experience.
- Strong relationship & network building skills
- Advanced listening and communication skills particularly verbal presentation & written
- Ability to prospect/canvass, e.g. cold calling for lead generation, researching prospective markets/locations
- Sound understanding of financial/business concepts
- Strong negotiation skills (particularly client contract negotiations)
- Strong time management and organizational ability
- Sound problem solving / conflict resolution skills; particularly the ability to deal with difficult customers
- Strong PC and Microsoft Office skills

Thank you for considering employment with Fiserv. Please:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**Our commitment to Diversity and Inclusion**:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

**Note to agencies**:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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