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Consumer Liaison Officer
3 weeks ago
**- Immerse yourself in an inclusive, diverse and supportive culture which is driven to help the community of the Mornington Peninsula**
- **Be part of a supportive knowledgeable team aiming to improve the patient experience**:
- **Work in the expanding health service, which serves Frankston, Mornington Peninsula & surrounding locations**
***
**Who We Are and What We Stand For**
Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.
In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.
Are you passionate about helping people and enjoy problem solving? Come and join our dynamic Safer Care Unit team as the Customer Relations Officer You will be an integral member of our amazing patient experience team, providing support to enact the Statutory Duty of Candor, and ensuring patient feedback is managed efficiently.
**The key areas of the role include**:
Responding to patient feedback and triaging the most urgent calls
Ensuring data is collected accurately in the feedback system
Liaising with clinical areas to ensure prompt responses are provided to patients and their families
Being the central point of contact for consumers who are part of the Statutory Duty of Candor process
Coordinate and manage important documentation and reporting timelines
**What You Need**
We anticipate you will have:
- Experience and expertise in managing difficult conversations
- Excellent verbal and written communication
- Good working knowledge of computer software programs for baseline data entry, and Office Applications
- Experience in customer relations, and previous experience in the health sector desirable
**What Next**
If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.
Additional Requirements
This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.
