Consumer Liaison Officer

3 days ago


Frankston, Australia Peninsula Health Full time

**- Immerse yourself in an inclusive, diverse and supportive culture which is driven to help the community of the Mornington Peninsula**
- **Be part of a supportive knowledgeable team aiming to improve the patient experience**:

- **Work in the expanding health service, which serves Frankston, Mornington Peninsula & surrounding locations**

***

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

Are you passionate about helping people and enjoy problem solving? Come and join our dynamic Safer Care Unit team as the Customer Relations Officer You will be an integral member of our amazing patient experience team, providing support to enact the Statutory Duty of Candor, and ensuring patient feedback is managed efficiently.

**The key areas of the role include**:
Responding to patient feedback and triaging the most urgent calls

Ensuring data is collected accurately in the feedback system

Liaising with clinical areas to ensure prompt responses are provided to patients and their families

Being the central point of contact for consumers who are part of the Statutory Duty of Candor process

Coordinate and manage important documentation and reporting timelines

**What You Need**

We anticipate you will have:

- Experience and expertise in managing difficult conversations
- Excellent verbal and written communication
- Good working knowledge of computer software programs for baseline data entry, and Office Applications
- Experience in customer relations, and previous experience in the health sector desirable

**What Next**

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

Additional Requirements

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.



  • Frankston, Australia South East Water Corporation Full time

    **Who are we?**: As part of the Iota group, Priority Plumbing provides professional and trusted industrial and residential plumbing services to the South East region of Melbourne with uncompromising levels of quality and safety. In addition to traditional plumbing services such as dry and wet tappings, sewer clearances and residential plumbing, Priority...


  • Frankston, Australia Peninsula Health Full time

    **This role attracts 5 weeks of annual leave per year**: - **Kind, innovative and supportive team**: - **Hybrid Working Available**: - **Permanent Full Time**: - **Salary Packaging Available**: - **Frankston, Mornington Peninsula & surrounding locations** **Who We Are and What We Stand For** Peninsula Health is the major metropolitan health service...

  • Administration Worker

    2 weeks ago


    Frankston, Australia Peninsula Health Full time

    Job Description **Posting Start Date**:03/02/2025 **Req ID**:2624 **Job Title**:Administration Worker **Employment Status**:Permanent Part Time **Job Location**:Frankston - **Mornington Peninsula and surrounding locations** - **Great benefits including salary packaging and employee benefits program** - **Classification - Grade 1** **Who We Are and What...


  • Frankston, Australia Peninsula Health Full time

    **Contribute to real and positive change for consumers**: - **Work in Frankston, gateway to the gorgeous Mornington Peninsula**: - **Monday - Friday role with great work-life balance**: - **Access to training and professional development with dedicated Mental Health Educators** **Who We Are and What We Stand For** Peninsula Health is the major...


  • Frankston, Australia Peninsula Leisure Full time

    **Description**: We are excited to offer an opportunity for a Facility Maintenance Admin Officer to join our Asset & Facilities team on a permanent, part-time basis (24 hours per week). Reporting to the Facilities Maintenance Leader, this pivotal role is ideal for someone with strong organisational skills, an interest in facility operations, the ability to...

  • Payroll Officer

    1 day ago


    Frankston, Australia Peninsula Health Full time

    Job Description **Posting Start Date**:07/05/2025 **Req ID**:3227 **Job Title**:Payroll Officer - Multiple Opportunities **Employment Status**:Permanent Part Time **Job Location**:Frankston - **Become a key team member in the accurate review and processing of all employee master data**: - **Provide a high level of clear, professional and friendly...


  • Frankston, Australia Life-Gate Inc. Full time

    **Life-Gate is seeking the services of a receptionist in an administrative support role for 10-15 hours per week. This is a volunteer (unpaid) position that will primarily support the office by liaising and reporting to relevant governmental departments, as well as assisting with event planning and general office support.** **This is a volunteer position...


  • Frankston, Australia Peninsula Health Full time

    **- Emergency Department Administration Assistant** - **Permanent Full Time**: - **Salary Packaging Available** **Position Summary** Peninsula Health currently has an opportunity for an experienced Data and Administrative Officer to join our Emergency Department Administration team on a full time basis. The Emergency Department Data & Administrative...


  • Frankston, Australia South East Water Corporation Full time

    **Who are we?**: We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water...


  • Frankston, Australia Kinetic Education (Aust) Pty Ltd Full time

    We are looking for a creative and driven **Marketing Specialist** to support our **Influencer & Social Media Marketing Manager.** In this role, you will assist in managing influencer partnerships, coordinating campaigns, and creating engaging content for our digital channels. If you’re passionate about the beauty industry, influencer marketing, and staying...