
IT Support Manager
2 weeks ago
Become the Face of IT
There is a new IT Support Manager on offer to join one of Australia's largest aviation service providers. As a hands-on technical lead, you will be responsible for the delivery of end-to-end Level 1 to 3 service desk and end user compute support and act as the primary escalation point for all team members.
The position provides exposure to a broad range of IT related support, projects, and activities and it is essential that account and data security are maintained in accordance with the company's strategic plans.
**Skills and experience required**:
- Significant experience in Level 3 Service Desk role
- At least 3 years of experience in a Service Desk Management or Team Lead Role within a similar environment supporting commercial and industrial IT equipment and end users
- Strong and up to date technical skills with hands-on experience on the following:
- Active Directory (inc Group Policy, Azure)
- Office 365 & Azure (Exch, Teams, SharePoint, including Compliance & Discovery)
- Service Management Toolsets (KACE)
- Operating Systems - Win, iOS
- Endpoint - PC, Tablets, VDI and Printers
- Endpoint Mobile Device Management (eg AirWatch)
- Network - Routers, switches, cabling
- Telephony - landline, mobile, data
- Excellent verbal, written, and interpersonal communication skills
- ITIL v3 or v4 and/or Service Delivery qualifications
- CompTIA Certifications, Microsoft and Cloud Certifcations, Cisco/Meraki Certifications (desirable)
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