Service Desk Support Officer

5 days ago


Rivervale, Australia Southern Cross Care (WA) Inc Full time

Come & join one of WA's largest aged care providers
- Enjoy the benefits of NFP salary packaging - up to $18,550 pa
- Join an extraordinary team

At Southern Cross Care (WA) we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care (WA) is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care (WA) an extraordinary place to be.

**About the role and where you will be working**:
This position is located in our central office in Rivervale with various travel to sites in Perth metro.
- Support the use and delivery of ICT across SCC through, installing, maintaining in good working order, and performing repairs as required to all ICT equipment, including thin clients, desktops, laptops, scanners, printers, and audio-visual equipment.
- Proactively monitor and manage the End User software, Hardware licensing and asset registers
- Provide 1st and 2nd level technical support, performing detailed and well-documented fault investigation, and timely and appropriate corrective action to address network and system incidents
- Participate in development of a Standard Operating Environment (SOE), ensuring compliance with the SOE of all hardware and software changes and acquisitions, and accurately maintaining all system documentation.
- Provide ‘out of business hours’ support as a member of the SCC ICT team to ensure security and integrity, continuity and availability of SCC’s infrastructure and systems.
- Provide support to SCC’s VoIP telephony including monitoring network data links, taking suitable actions to mediate any loss to voice services.
- Procure hardware and desktop software as required by the IT Infrastructure Manager, ensuring system configuration documentation, and license/support agreements and asset registers are accurately maintained
- Provide input to regular reviews and contribute to improvement of IT systems and procedures.
- Actively work with fellow team members to increase ICT knowledge and skills, and impart industry knowledge.

**About you**:
Previous experience in a similar role strongly preferred.

**To be considered for this role you'll need**:

- Formal IT qualifications (Degree or equivalent)
- At least 3+ years providing Level ½ support in Microsoft Windows 10 and 11 Environment.
- Demonstrate knowledge of Windows server environment and related components, including ADFS, Azure AD Connect, DNS, DHCP and Remote Services across multiple sites.
- Excellent Customer Service record
- Expert knowledge and troubleshooting experience in Microsoft Office 365
- Valid Drivers license

At Southern Cross Care (WA), we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

- Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
- Corporate Health Insurance with HBF
- Free employee assistance program
- A diverse range of services which allows professional development and growth
- Paid Parental Leave
- Annual leave starting at 4 weeks (full time)
- Carers/personal leave
- Service Awards for long standing employees
- Flexible working environment

**How to apply**:

- Immunisation record (Flu & COVID19)
- A completed pre-employment health questionnaire

**About us**:
Established over 50 years ago, Southern Cross Care (WA) is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;
**Listen, Act**, **Do not give up, Work as one.**

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care (WA) Inc. Group.

**Southern Cross Care (WA) is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.**

**For more information on the services, we provide visit: scrosswa.org.au



  • Rivervale, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Rivervale, Australia Southern Cross Care (WA) Inc Full time

    Full Time position with Salary Packaging up to $18,550pa. - Seeking people person who can thrive under pressure - Come join one of WA's largest Aged Care providers - People who work in aged care are special, and seeing the real difference you can make in people's lives makes it so worthwhile._ - Working in Aged Care is more than a job. That is what we love...

  • Guest Service Agent

    2 weeks ago


    Rivervale, Australia Great Eastern Motor Lodge Full time

    **Great Eastern Motor Lodge** **Guest Service Agent (Casual)** We are currently seeking a friendly and professional Guest Service Agent to join our busy front desk team at Great Eastern Motor Lodge team on a casual basis. The property is managed by leading Adelaide based management company 1834 Hotels. Great Eastern Motor Lodge boasts 198 rooms. There are...

  • Asset Helpdesk Lead

    2 weeks ago


    Rivervale, Australia Southern Cross Care (WA) Inc Full time

    Manage assets effectively: Ensure efficient maintenance operations. - Lead & mentor a team: Foster a supportive workplace. - Join a caring organisation: Make a difference in aged care. At Southern Cross Care (WA) we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West...


  • Rivervale, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Rivervale, Australia Southern Cross Care (WA) Inc Full time

    Enjoy the benefits of NFP salary packaging - up to $18,550 p.a. - Looking for something more meaningful & rewarding than just admin? - Casual position working at our central office and home - People who work in aged care are special, and seeing the real difference you can make in people's lives makes it very worthwhile._ - Working in Aged Care is more than a...


  • Rivervale, Australia Housing Choices Australia Full time

    **Introduction**: **Join us and share our Vision**: ‘All people affordably housed in neighborhoods that support life opportunities’ Housing Choices Australia (Housing Choices) is a leading and growing national not-for-profit housing provider. Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense...


  • Rivervale, Western Australia Sea To Summit Pty Ltd Full time $60,000 - $90,000 per year

    Company DescriptionSea to Summit is an award-winning Australian brand in the outdoor industry. We design, manufacture, and distribute innovative, meticulously engineered outdoor equipment for adventures at every altitude.Sea to Summit was established in 1990. As an expanding global brand, we currently have offices in Australia, North America, Germany,...


  • Rivervale, Western Australia Sea to Summit Global Full time $60,000 - $90,000 per year

    Sea to Summit is an award-winning Australian brand in the outdoor industry. We design, manufacture, and distribute innovative, meticulously engineered outdoor equipment for adventures at every altitude.Sea to Summit was established in 1990. As an expanding global brand, we currently have offices in Australia, North America, Germany, Switzerland, Norway and...


  • Rivervale, Western Australia Sea To Summit Pty Ltd Full time $60,000 - $80,000 per year

    Company Description Sea to Summit is an award-winning Australian brand in the outdoor industry. We design, manufacture, and distribute innovative, meticulously engineered outdoor equipment for adventures at every altitude.Sea to Summit was established in 1990. As an expanding global brand, we currently have offices in Australia, North America, Germany,...