Service Desk Support Officer

Come & join one of WA's largest aged care providers
- Enjoy the benefits of NFP salary packaging - up to $18,550 pa
- Join an extraordinary team

At Southern Cross Care (WA) we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care (WA) is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care (WA) an extraordinary place to be.

**About the role and where you will be working**:
This position is located in our central office in Rivervale with various travel to sites in Perth metro.
- Support the use and delivery of ICT across SCC through, installing, maintaining in good working order, and performing repairs as required to all ICT equipment, including thin clients, desktops, laptops, scanners, printers, and audio-visual equipment.
- Proactively monitor and manage the End User software, Hardware licensing and asset registers
- Provide 1st and 2nd level technical support, performing detailed and well-documented fault investigation, and timely and appropriate corrective action to address network and system incidents
- Participate in development of a Standard Operating Environment (SOE), ensuring compliance with the SOE of all hardware and software changes and acquisitions, and accurately maintaining all system documentation.
- Provide ‘out of business hours’ support as a member of the SCC ICT team to ensure security and integrity, continuity and availability of SCC’s infrastructure and systems.
- Provide support to SCC’s VoIP telephony including monitoring network data links, taking suitable actions to mediate any loss to voice services.
- Procure hardware and desktop software as required by the IT Infrastructure Manager, ensuring system configuration documentation, and license/support agreements and asset registers are accurately maintained
- Provide input to regular reviews and contribute to improvement of IT systems and procedures.
- Actively work with fellow team members to increase ICT knowledge and skills, and impart industry knowledge.

**About you**:
Previous experience in a similar role strongly preferred.

**To be considered for this role you'll need**:

- Formal IT qualifications (Degree or equivalent)
- At least 3+ years providing Level ½ support in Microsoft Windows 10 and 11 Environment.
- Demonstrate knowledge of Windows server environment and related components, including ADFS, Azure AD Connect, DNS, DHCP and Remote Services across multiple sites.
- Excellent Customer Service record
- Expert knowledge and troubleshooting experience in Microsoft Office 365
- Valid Drivers license

At Southern Cross Care (WA), we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

- Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
- Corporate Health Insurance with HBF
- Free employee assistance program
- A diverse range of services which allows professional development and growth
- Paid Parental Leave
- Annual leave starting at 4 weeks (full time)
- Carers/personal leave
- Service Awards for long standing employees
- Flexible working environment

**How to apply**:

- Immunisation record (Flu & COVID19)
- A completed pre-employment health questionnaire

**About us**:
Established over 50 years ago, Southern Cross Care (WA) is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;
**Listen, Act**, **Do not give up, Work as one.**

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care (WA) Inc. Group.

**Southern Cross Care (WA) is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.**

**For more information on the services, we provide visit: scrosswa.org.au