Collection Officer

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.

A rare opportunity to join the Majors Collection Team as a Collection Officer on a permanent basis has become available. This specialised role is based in the WA support office and provides a great platform for you to contribute to the growth of our business.

About the role

This role will see you managing some of the largest customers that Bunnings extends credit to in Western Australia. It involves utilising the tools and information available to reconcile accounts, accurately allocate funds, resolve invoice disputes, and provide phone support to internal and external stakeholders. It also involves adhering to all applicable laws including Credit, Trade Practices, and Privacy as set out by the ACCC.

Full training will be provided for you to ensure you’re able to succeed in the role.

What’s involved
- Maintain the required monthly KPI’s for 60+ overdue, unapplied cash & credits, and DSO
- Collections including regular timed customer follow up and reconciliations of accounts
- Provide phone support to internal and external stakeholders
- Respond to customer enquiries and resolve customer disputed invoices
- Work alongside the Applications team, and Commercial / Trade Teams to support business growth
- Tailor a collection procedure depending on the needs of the specific customer
- Monitor the security and any fraudulent activity within customer accounts.

Who we’re looking for:
We’re looking for a committed and motivated individual with strong problem-solving abilities and excellent communication skills. Your high work ethic, ability to think critically and analytically, and strong customer service background will set you apart from the rest.

You’ll need:

- A high level of initiative and work ethic
- Excellent customer service and communication skills
- Ability to work autonomously and as part of a team
- Excellent time management skills
- Strong analytical skills to problem solve
- Well-developed interpersonal skills
- Intermediate skills in the Microsoft Office package.

We’re here to support you.

You’ll be part of a workplace where you’ll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:
- Our flexible and informal work environment which helps bring balance between work and home.- Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.- Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.- 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.- The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.