Front Office Coordinator/ Dental Receptionist

**The Role**

We are excited to welcome a professional Front Office Coordinator. The permanent position is for 3 or possibly 4 days a week.
- Key responsibilities:_
- Delivering 5 star customer service
- Build positive and lasting relationships with patients
- Settling accounts through Exact software
- training can be provided
- Booking appointments for patients
- Communication with team members for organised and smooth day to day operations

**Why do we have a position available at The Smile Team?**

**Kate** has been a front office coordinator with The Smile Team for 9 years ( on and off). She is leaving our team to have her second child and raise her young family. Kate will be missed greatly and has these words to share when reflecting on why she has enjoyed working here.
- "The Smile Team has a strong focus on caring for all patients and our priorities are to ensure that care is taken in every step of each patient's experience with us. It’s not working at The Smile Team, it’s being a part of a team that values ethical treatment, honesty, comfort, building rapport and genuinely caring for any patient we have the opportunity to look after._
- Being a patient/front office coordinator you are supported by an amazing team of professionals every day and you will make strong relationships with our patients as well as strong friendships with everyone at The Smile Team."_

**About Us**

**The Smile Team** is a family-oriented modern and stylish practice in Balwyn North, Victoria operating under current principals for 17 years.

Our treatment philosophy is one that puts our patients care above any financial gains. We do not push treatment and prefer to provide options to allow patients to choose what is best for them.

**Benefits & Perks**
- **Work/life balance**:

- No late nights. Working hours within 8:45am
- 6pm. No weekends.
- **Supportive Team**:

- We have a strong positive growth culture to enable all staff to reach their maximum potential. Clinicians are compassionate, down to earth and friendly. Our support team members have been carefully selected for their warm, empathic personalities that reflect in their motivation to help each other. All team member positions are equally as important and respected/treated as such.
- **Experienced/Long term Team Mates**:

- It is enjoyable to work alongside competent team mates who are great at what they do. We have team members of all ages ranging from early 20s to late 50s.
- **Fantastic patient base**:

- Great long term relationships between patients and staff. Patients greatly value the quality of care they receive from the entire team.

Take a tour of your workspace in this video

**Skills & Requirements**

Do you have a positive attitude, kind and compassionate nature, excellent work ethic, attention to detail and are a good team player?
- Full Australian Working Rights
- Excellent verbal and written English communication skills
- Proficient computer literacy
- Reliable and dedicated

If you are passionate about what you do and would like to build great relationships with our friendly patients and team members, we are excited to have the chance to meet you.

Please write a cover letter addressed to Dr Julie Khuoc listing why you are looking for a new position, how many hours/days a week you prefer to work, and why you feel this position would suit you.

**Reasons why some of our team members love working at The Smile Team**

**Vicky** front office coordinator with The Smile Team for 5 years

“ The best thing about working here is one word: TEAMWORK. You will always be supported, listened to and allowed to have fun :) ”

**Lynette** senior dental assistant with The Smile Team for 12 years

“I have worked at The Smile Team for 12 years because the employers and other employees are professional, friendly and caring. I feel happy being a part of a great team. I haven't worked anywhere else where the patient care and service is to such a high standard and it makes me proud."

**Elly** dental assistant/front office coordinator for 1.5 years

“I am proud to work for TST because all providers and staff make patient care our main priority. Our dentist and OHTs treat patients as they would their own family. Our patients feel at ease knowing they're well informed and receiving the best care possible.”

**Linh** oral health therapist at The Smile Team for 12 years

“ I am proud of the high quality ethical patient centred care and part of a team led by supportive principal dentists and staff. The environment is modern and inviting and teamwork harmonious with streamlined processes. My teammates are supportive and encouraging of each other and dependable and friendly.”

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 24- 32 per week

**Salary**: $25.00 - $35.00 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- No weekends

Ability to commute/relocate:

- BALWYN NORTH, VIC 3104: Reliably commute or planning to reloca