Admissions and Waitlist Officer

7 days ago

Melbourne, Australia The Royal Children's Hospital Full time

**Overview**:
**Work type**:Ongoing - Full Time

**Salary**:$55,000 - $63,000

**Grade**:Undefined

**Occupation**: Administration/Secretarial

**Location**: Melbourne

**Reference**: 13138

**About the Role**:
This is a Permanent Full Time position as an Admissions and Waitlist Officer. In this role, you willl be the first point of contact for parents and carers. This is a pivotal role where you'll play a key part in ensuring a smooth and efficient admissions process for our young patients.

**What you'll be responsible for**:

- Maintaining accurate waitlists for elective surgeries and procedures, prioritising patients based on clinical need.
- Admitting patients for surgery, ensuring all paperwork is complete and liaising with families on the day of admission.
- Working closely with medical and nursing staff, the Hospital Bed Manager, and various departments to coordinate admissions and bed allocation.
- Maintaining accurate and up-to-date patient information in our electronic medical record system (Epic) and Patient Administration System (IBA).
- Providing exceptional customer service to families, addressing their questions and concerns with empathy and professionalism.

**Your skills and experience**:

- A minimum of 2 years' experience in a healthcare admissions or waitlist management role.
- Possesses excellent organisational skills and the ability to prioritise tasks in a fast-paced environment.
- Demonstrates strong communication and interpersonal skills, with a passion for patient-centred care.
- Is a team player who thrives in a collaborative environment.

If this sounds like you, click **here** to view the position description.

**What we offer**:

- A supportive and collaborative work environment within a world-class children's hospital
- Salary Packaging - Increase your take home pay
- Professional development opportunities to further your career

**Application process**

Applications close Monday 9 June 2025 at 11.59PM

Posted 02 June 2025

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