Head of Experience

Location: Melbourne | CBD

Job type: Full time / Ongoing

Organisation: Department of Health

**Salary**: $134,593 - $180,115

Occupation: Communications, Marketing and Media

Reference: VG/DH/CE/1814510

The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We’re focused on supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and wellbeing treatment or accelerating medical research. It’s all part of the way we partner with the community to help every individual lead a healthy life.

**About the role**:
The Head of Events oversees the delivery of high-profile events for Victorian Government ministers and Department of Health executives to support communications and engagement outcomes.

The role manages a team of events professionals who deliver a range of ministerial and stakeholder events, as well as awards programs across the health, mental health and wellbeing and ageing portfolios.

Your organisational skills, eye for detail, flexibility and quick thinking will be crucial in supporting a busy team to deliver a large number of events.

You will lead the Communication and Engagement Branch's relationship with important stakeholders, including Ministerial Offices, Senior Executives across government and a range of health services and external agencies.

You will work closely with branch colleagues, senior executives, and relevant business areas within the department to ensure that delivery of events is of a high standard, effective and are clearly aligned to the department's strategic plan.

**About us**:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

**How you'll make a difference**:
**Suitable applicants will be able to demonstrate**:
**Knowledge & Skills**

Planning and Organisation - Sets clearly defined objectives and priorities and operates accordingly, reviewing and adjusting as required; identifies processes, tasks and resources required to achieve a goal; establishes systems and procedures to guide work and track progress; recognises actual and potential barriers and finds effective ways to deal with them.

Service Excellence - Identifies and responds to clients' underlying needs; uses understanding of the client or stakeholder's organisational context to tailor services and ensure a high-quality response; looks beyond the obvious to provide outstanding levels of service; constructively deals with service issues that arise in a timely manner; effectively manages risks to service delivery.

Influence and Negotiation - Gains agreement to proposals and ideas; builds behind
- the
- scenes support for ideas to ensure buy-in and ownership; uses chains of indirect influence to achieve outcomes, for example, ‘gets A to show B so B will tell C'; involves experts or other third parties to strengthen a case

Self-Management - Invites feedback on own behaviour and impact; uses new knowledge or information about self to build a broader understanding of own behaviour and the impact it has on others; understands strong emotional reactions and seeks ways to more effectively manage them.

**Personal Qualities**

Creativity and Innovation - Generates new ideas; draws on a range of information sources to identify new ways of doing things; actively influences events and promotes ideas; translates creative ideas into workplace improvements; reflects on experience and is open to new ways to improve practice.

Decisiveness - Takes rational and sound decisions based on a consideration of the facts and alternatives; makes tough decisions, sometimes with incomplete information; evaluates rational and emotional elements of situations; makes quick decisions where required; commits to a definite course of action.

Adaptable and Resilient - Works to find new ways to deliver outcomes; recognises the value of different options and includes accordingly, has courage to alter strategies in situations when there are clear indications of existing strategy may not deliver the best outcome; keeps self and others calm when under pressure.

Teamwork - Cooperates and works well with others in pursuit of team goals, collaborates and shares information, shows consideration, concern and respect for other feelings and ideas, accommodates and works wel