Head of Experience Design

2 days ago


Melbourne, Australia Pony Express Talent Delivery Full time

Leadership role
- Growth opportunities
- Strong PMF

**Overview**

An opportunity to join a rapidly growing FinTech space that recently completed a series A and has grown from 40 to 80 people since December 2021. Servicing an important niche in anti-fraud and onboarding, this company has a clear growth trajectory and strong product-market fit.

**Role**

The Head of Experience and Design is tasked with improving customer and user experience across all touchpoints. Your extensive knowledge and expertise in Customer Experience, User Experience and Visual Design allow you to deliver and scale exceptional experience outcomes.

You are the voice of the client and end-user and expertly balance their needs along with the needs of the business. With one direct report and a mandate to grow the team (1-2 additional headcount in the short-mid term), you champion and implement design thinking practices and processes to make them an integral part of the FrankieOne design culture.

You are endlessly curious and love delving into the nitty-gritty of a problem. You work with all internal teams, clients and end-users to ideate best-in-class experiences and bring them to life, ensuring that results are tangible and measurable.

**Responsibilities**
- Complete the strategic planning and management of the customer experience, user experience and design function.
- Craft a strategic vision that aligns HCD and technology with client needs and business objectives, encompassing UI, UX, customer analytics and insights.
- Responsible for defining, monitoring and delivering quarterly Objectives and Key Results to achieve desired goals.
- Oversee multiple projects and scale resources accordingly, meeting deadlines
- You simplify complexity.
- Oversee the implementation of designs with the development team, through to testing and final delivery.
- Generate high-quality customer-facing and internal knowledge documents and educational materials

**Info**

Flexible work: Yes, hybrid

**Salary**: 170-190k

**Interested?



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