Head of Experience Design

3 days ago

Melbourne, Australia Pony Express Talent Delivery Full time

Leadership role
- Growth opportunities
- Strong PMF

**Overview**

An opportunity to join a rapidly growing FinTech space that recently completed a series A and has grown from 40 to 80 people since December 2021. Servicing an important niche in anti-fraud and onboarding, this company has a clear growth trajectory and strong product-market fit.

**Role**

The Head of Experience and Design is tasked with improving customer and user experience across all touchpoints. Your extensive knowledge and expertise in Customer Experience, User Experience and Visual Design allow you to deliver and scale exceptional experience outcomes.

You are the voice of the client and end-user and expertly balance their needs along with the needs of the business. With one direct report and a mandate to grow the team (1-2 additional headcount in the short-mid term), you champion and implement design thinking practices and processes to make them an integral part of the FrankieOne design culture.

You are endlessly curious and love delving into the nitty-gritty of a problem. You work with all internal teams, clients and end-users to ideate best-in-class experiences and bring them to life, ensuring that results are tangible and measurable.

**Responsibilities**
- Complete the strategic planning and management of the customer experience, user experience and design function.
- Craft a strategic vision that aligns HCD and technology with client needs and business objectives, encompassing UI, UX, customer analytics and insights.
- Responsible for defining, monitoring and delivering quarterly Objectives and Key Results to achieve desired goals.
- Oversee multiple projects and scale resources accordingly, meeting deadlines
- You simplify complexity.
- Oversee the implementation of designs with the development team, through to testing and final delivery.
- Generate high-quality customer-facing and internal knowledge documents and educational materials

**Info**

Flexible work: Yes, hybrid

**Salary**: 170-190k

**Interested?

  • Head of Customer Experience

    6 days ago

    Melbourne, Australia FrankieOne Full time

    At FrankieOne, we help organisations mitigate risk and make great decisions. We're absolutely passionate about protecting customers and minimising their exposure to risk and will do whatever it takes to make it simple and easy for them to have a trusted experience that scales. And frankly, makes them smile. We get up in the morning to prevent fraud, to help...

  • Head of Experience Design

    2 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: Aust - VIC Metro - **Come and lead our dynamic, agile, collaborative and friendly team**: - **Utilise your business acumen in this diverse leadership role**: - **Lead the design experience of Business Performance & Transformation strategy** **A career that gives you more** Business Everyday Banking (BEB)...

  • Design Manager

    4 weeks ago

    Melbourne, Victoria, Australia Design Build Full time

    About The CompanyThis building company has a reputation of delivering very challenging and intricate boutique builds, and are recognised with their numerous award-winning projects.As the Design Manager you will be responsible for managing the delivery of construction projects from inception to completion. You will be heavily involved from the front end,...

  • Design Manager

    2 weeks ago

    Melbourne, Victoria, Australia Design Build Full time

    About The CompanyThis building company has a reputation of delivering very challenging and intricate boutique builds, and are recognised with their numerous award-winning projects.As the Design Manager you will be responsible for managing the delivery of construction projects from inception to completion. You will be heavily involved from the front end,...

  • Head of Design, Personal Banking Experience

    1 week ago

    Melbourne City Centre, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** Here at NAB, we value design and we ensure that design is at the forefront of our decision-making process. Our design ambition is simple - design and launch...

  • Experience Leader

    2 weeks ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Head of Digital Experience

    2 weeks ago

    Melbourne, Australia Parks Victoria Full time

    Location: Melbourne | CBD Job type: Full time / Ongoing Organisation: Parks Victoria **Salary**: $128,196 - $179,489 Occupation: Communications, Marketing and Media Reference: VG/HDE/12475 Join us as Head of Digital Experience to transform customer engagement at Parks Victoria! - Competitive Salary with a healthy work-life balance - Take charge of the...

  • Head of Design

    5 hours ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - Newly created role people leadership role within Transformation, Corporate & Institutional Bank (C&IB) - Make an impact for our clients and colleagues by developing and executing integrated roadmaps for strategic execution within C&IB - Leverage your influencing, strategic thinking and...

  • Head Barista

    2 weeks ago

    North Melbourne, Australia Rosso Coffee Experience Full time

    Rosso Coffee Experience We're searching for a true coffee professional to lead the way behind the bar and at the roaster, someone who lives and breathes specialty coffee and knows how to share that passion with team members and guests alike. Coffee isn’t just a drink—it’s a craft, a culture, and a calling. We’re searching for a true coffee...

  • Manager Customer Experience Design

    2 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: Aust - VIC Metro - **Excellent exposure to a variety of stakeholders**: - **Be recognised as a leader, empowered to deliver and succeed**: - **Make your impact in a highly engaged team** **About the role**: Reporting to the Head of Experience Design, you will be responsible for developing and managing...