Home Care Recruitment Team Leader

**Job Title**: Home Care Recruitment Team Leader

**Reporting to**: National Program Manager

State: Victoria

**Position Summary**:
Key Responsibilities:
**Leadership and Team Management**:

- Lead, mentor, and motivate a team of recruitment and administrative staff to achieve and exceed key performance indicators.
- Develop and implement innovative recruitment strategies to attract and retain a high-caliber team of support workers.
- Oversee the end-to-end recruitment process, from sourcing and interviewing to onboarding and induction.
- Design and deliver comprehensive training programs for new and existing staff, covering all aspects of service delivery, client communication, and systems use.
- Foster a positive and collaborative team culture that aligns with the organization's values and commitment to quality care.

**Service Delivery and Client Management**:

- **Recruitment of qualified Staff and Support worker, 360 recruitment**:

- Manage the full lifecycle of private and package-funded home care clients, from initial inquiry and intake assessment to the development and implementation of individualized care plans.
- Ensure all services are delivered in accordance with the Aged Care Quality Standards and other relevant legislation.
- Drive client acquisition through effective marketing, networking, and relationship building with key stakeholders.
- Demonstrate a thorough understanding of the Department of Veterans' Affairs (DVA) programs and funding streams.
- Oversee the intake and assessment process for veterans, ensuring their specific needs and preferences are met.
- Liaise with DVA, ex-service organizations, and other relevant bodies to promote services and ensure seamless care coordination for veterans.
- Manage the delivery of CHSP-funded services, focusing on wellness, reablement, and restorative care.
- Ensure compliance with all CHSP guidelines and reporting requirements.
- Develop and maintain strong relationships with Regional Assessment Services (RAS) and other referral agencies.
- Manage relationships with other home care providers, acting as a reliable and efficient brokerage partner.
- Ensure the timely and appropriate deployment of our support workers to meet the needs of brokered clients.
- Negotiate and manage brokerage agreements to ensure mutually beneficial partnerships.

**Operational Management**:

- Oversee the efficient and effective deployment of support workers across all four service delivery accounts, ensuring optimal client-staff matching and continuity of care.
- Conduct regular audits and quality assurance checks to maintain high standards of service delivery and compliance.
- Contribute to the development and implementation of policies and procedures to enhance operational efficiency and mitigate risk.
- Manage client and staff feedback and complaints in a timely and professional manner, implementing continuous improvement strategies as required.

Qualifications and Experience:

- Minimum of three (3) years of direct, hands-on experience in the Australian home care sector.
- Demonstrated experience in a leadership or senior coordination role within a home care environment.
- Proven experience in all facets of the role, including:

- Home care service delivery and coordination.
- End-to-end recruitment of care staff.
- Development and delivery of training programs.
- Successful client acquisition and business development.
- Conducting comprehensive intake assessments and care planning.
- Strategic deployment and management of support workers.
- In-depth knowledge and practical experience working with a variety of funding models, including private funding, Home Care Packages, the Department of Veterans' Affairs (DVA), the Commonwealth Home Support Programme (CHSP), and brokerage arrangements.
- Strong understanding of the Aged Care Quality Standards and other relevant industry legislation.
- Excellent communication, interpersonal, and leadership skills.
- Tertiary qualifications in a relevant field (e.g., Community Services, Health Management, Business) are highly desirable.
- A current valid driver's license and access to a reliable vehicle.
- A satisfactory National Police Check.

Pay: $75,000.00 - $88,000.00 per year

**Experience**:

- relevant: 4 years (required)

Willingness to travel:

- 25% (required)

Work Location: In person

Expected Start Date: 01/09/2025