Case Manager

**Position Description**

**Title**:
Home Care Package Case Manager

**Business Unit**:
Home Care

**Location**:
14 Panfield Avenue RINGWOOD VIC 3134

**Employment type**:
Part Time

**Reports to**:
Director of Operations

**About Christian Home Care**

We believe that God loves all people and He calls us to serve. Therefore, we listen to your unique story, identify choices and opportunities to meet your needs and provide assistance in the areas of your choice.

We are passionate about empowering you to continue enjoying living at home and we offer support with personal care and domestic assistance as well as specialist services delivered by a health care team that includes nurses, physiotherapists, podiatrists and pharmacists.

**Vision**:Christ’s love in action

**Our mission and purpose**:To deliver professional, exceptional, trusted and responsive home care services, building hope, dignity and quality of life for older people who want to live independently at home and in their community.

**Our values**:Integrity, desire for excellence, compassion, joyful attitude, teamwork, punctuality.

**Position purpose**

The Home Care Package Case Manager works in partnership with Elders, carers, families and informal supporters to facilitate the consumer directed support and services that may be required to meet the client’s goals; assistance to help older people remain living in their home in line with CHC principles and/or funding guidelines.

**Scope**

**Budget**:
Nil

**People**:
Nil

**Relationships**

**Internal**:

- CHC Managers, Advisors, Team Leaders, Coordinators
- All CHC Staff

**External**
- Clients and their families
- Commonwealth Government - Department of Health (DoH)
- State Government & relevant Aged sector stakeholders
- My Aged Care
- Related professional and peak bodies
- Local Councils
- Service Providers

**Key responsibility areas**
- Deliver high quality service and positive outcomes for Elders and stakeholders
- Monitor Elders’ budgets and ensure that they comply with program and organisation requirements.
- Support Elders to achieve progress towards documented person centred goal
- directed outcomes
- Undertake reporting requirements as required
- Effective management of feedback in order to initiate resolution of complaints and celebrate successes
- Seek representation Clinical Governance
- Managing individualised program / consumer budgets, according to written direction from management
- Utilise high level skills, knowledge, relevant work experience and qualifications to provide a high level of customer service
- Work in partnership with Elders, evidenced through dated notes, supervision and client feedback.
- Foster the continuous improvement of services to internal and external customers
- Foster a positive organisational culture
- Participate on program and policy review and development
- Promote and raise the profile of CHC
- Participate on projects/groups as required
- Participate, contribute and implement organisational processes in a Consumer Directed Care (CDC) environment in order to achieve the best possible client’s outcomes
- Provide support to colleagues in assisting individual or group work in meeting outcomes
- Implement best practice principles at work through professional and personal development, including keeping abreast of legislative and community sector changes
- Maintain enthusiasm and accountability for own role in achieving organisation goals and objectives
- Engage in professional development training opportunities
- Targets set by division are met in HCPs, Linkages (Ageing)
- Work to achieve measurable outcomes with clients, work colleagues across CHC and other stakeholders by actively role modelling the philosophy outlined in our Guiding Principles.
- Work to enhance work practice and professional development through active participation in professional supervision.
- Maintain accurate and up to date administrative records to meet audit compliance standards as set by funders
- Work according to the Government regulations and guidelines
- Work with the organisation in contributing to the continual development of and provision of quality services that are flexible, innovative and responsive to changes in the Community Sector.

**Promotion and Marketing**

**Quality and Risk**

**Administration**
- Promote CHC HCPs through presentations to community groups, health professionals, at relevant community festivals and within CHC
- Assist in creation and distribution of promotion materials as required
- Collect and record competitor information from clients and the market
- Attending network meetings as required
- Positively promote CHC through networking as opportunities arise
- Adhere to CHC’s practice framework
- HCPs are offered on a Consumer Directed Care model
- Prepare in-home risk assessment
- Prepare Consumer Information form (including information for emergency)
- Collect and collate feedback from clients
- Make recommendations for improveme