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Fraud and Scam Officer

3 weeks ago

Brisbane, Australia Queensland Country Bank Full time

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

**About the Role**

As the Fraud and Scams Officer, you'll help the team by providing a high standard of support to our Members, to investigate cases of potential fraud and scams across internet banking channels and help to prevent or reduce financial loss that may occur. Reporting to the Fraud Manager you will work within a collaborative team to also provide support and education to internal staff.

This is a full time position based on a minimum 38 hour working week.

**_ _**

**About You**
- Demonstrated experience in investigation and dealing with unauthorized claims and/or fraud or scam matters within a financial institution
- Strong customer service, stakeholder management, and case management experience
- Sound knowledge in Microsoft Office suite
- Excellent written and oral communication skills
- Developed problem-solving and investigative skills
- Ability to work well in a team environment
- Ability to adapt positively to change
- Ability to work autonomously

**About Us**

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country are now certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

**Our Benefits**

- Work life balance and flexible working options
- Birthday Leave
- Community Volunteer Leave
- Access to an Employee Assistance Program (EAP)
- Access to our Wellness Program
- Discounts on your Banking and Health Insurance products
- Cultural lunches and social clubs
- Excellent training and development opportunities

**How to Apply**

Applications close Thursday 6 February 2025.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you do have any questions or require other information please contact Hayley on 07 4412 3730.

If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

*Queensland Country Bank limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533.*
- To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

**Other details**:

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