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Financial Crime Fraud Analyst

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Brisbane, Australia Great Southern Bank Full time

As the Financial Crime Analyst, you will play an integral part in the prevention, detection and investigation of fraud impacting our customers. Reporting to the Manager, Financial Crime Fraud, you will be part of a collaborative and high performing team who have a genuine passion for helping our customers and the business with fraud events. You will work closely with customers who have been impacted by fraud or scams, where you will discuss the details of the event while using various investigation techniques to gather information in an efficient and effective manner. This is an exciting and varied role working in a constantly changing environment. This is a permanent full-time position based in Brisbane CBD.

**Key Responsibilities**:

- You will liaise directly with customers who have been impacted by fraud or scams, with a strong focus on providing exceptional service whilst gathering accurate information
- Complete comprehensive and detailed investigations which may include reporting fraudulent activity to external organisations
- Management of fraud alerts to identify fraud and scam activity
- Continuous enhancement of transaction monitoring alerts
- Actively manage various workloads with differing SLA requirements

**Your Experience**:

- Ideally you will have at least 2 years’ experience in the financial services industry or a similar role
- Demonstrable experience and/or exposure to criminal investigation techniques including evidence management and presentation
- Excellent verbal and written communication skills with a strong customer focus
- Excellent problem-solving and analytical skills, with high attention to detail;
- Ability to work in a fast-moving, agile environment, including autonomously with mínimal supervision

**A little bit about us**
For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.

We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._