Fraud and Scam Operation Analyst

**About the Role**
As Fraud and Scam Operations Analyst your primary purpose is to minimise the Bank's non-lending losses whilst reducing the Bank’s exposure to fraud and Scams by providing a professional monitoring, detection, prevention, and recovery service for the BOQ Group through alert review and investigation including complex matters.

Key Responsibilities:

- Monitor the Bank’s fraud detection systems to identify and investigate potential fraud
- Ensure fraud loss is minimised, or prevented where possible, by taking prompt and appropriate action, as determined by the individual case
- Identify the perpetrator or the party responsibility for the loss and implement the most appropriate course of action for the recovery of fraud and Scam losses
- Liaise with customers, addressing all issues, with the view of protecting the Bank’s interests and meeting the customer’s needs
- Keep customers informed of progress throughout each case.
- Maintain accurate, comprehensive, and timely records of all activities in line with Bank and regulatory expectations
- Provide accurate metrics as required for management and external reporting
- Collating Investigations including reports or written responses etc in an accurate and timely manner, ensuring appropriate stakeholders have been consulted where required
- Maintaining files, ensuring accurate and current records kept at all times
- Performing data entry to assist with the bank’s financial crimes prevention initiatives.

**About you**
To be successful in this role you will demonstrate the following skills and experience:

- Experience as a Branch teller or in a similar Banking Operations role.
- Time management skills with the ability to meet deadlines and achieve objectives
- Understanding of the banking codes of practice and other relevant legislation including AML/CTF Act, Privacy Act and Criminal Code
- Sound knowledge of bank products, processes and procedures, including both front and back officer operations
- Well developed communication and interpersonal skills
- Ability to contribute as a team member and work collaboratively with others
- Ability to work autonomously
- Ability to liaise with and forge strong working relationships with internal and external stakeholders
- Analytical skills and attention to detail
- Report writing skills

While not mandatory, any training in Digital fraud or investigations would be highly regarded. Additionally, any study in the criminology or cybercrime would also be advantageous.

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ01664