Team Leader Fraud and Scam Operations

**About the Role**
An exciting opportunity for a Team Leader of Fraud and Scam Operations to join the Financial Crimes Operations function. The Team Leader position is responsible for the compliant operations of the team and all functions, processes and personnel within the group. It will also provide guidance and support at all times which ultimately contribute to the Financial Crimes Operations team goals.

As a Team Leader of Fraud and Scam operations you will join a high performing team to minimise the bank’s non-lending losses and reduce exposure to fraud and scams by providing a professional monitoring, detection and prevention service for the BOQ Group. Furthermore, you will lead and motivate the team of F&SO’s to achieve outstanding levels of service at all times when dealing with customers, assessing alerts and/or liaising with other stakeholders during both normal business hours and weekends/overnight.

In addition to this you will provide Leadership and Guidance to the Fraud and Scam Operations analysts and handle escalation inbound queries from stakeholders, customers and direct reports to help achieve required service levels and business targets.

**About you**
To be successful in this role, you will have sound knowledge of fraud, with an ability to meet timelines and achieve objectives. With strong report writing skills, you will have excellent time management, organisation, delegation and prioritisation abilities.
Furthermore, you will always display a ‘can do’ attitude and positive demeanour to problem solving. As a collaborative outcome and customer focused individual, you will thrive on working in a fast-paced environment. You will be able to forge strong working relationships with internal stakeholders supported by excellent interpersonal skills.

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ01663