Customer Service Expert

2 days ago

South Melbourne, Australia Your Business Listing Pty Ltd Full time

Your Business Listing is a local SEO company that focus on building online presence for our clients in their local area's. We span across the globe with offices in the UK, Singapore, Canada, NZ & the US.

This Melbourne based role reports directly to the Customer Service Manager and has breadth of opportunity and challenge.

You should be an excellent relationship builder that thrives on working in a team environment and will develop a genuine interest in their client's business.

Your responsibilities will include:

- Exceptional customer service to all clients
- Responding in an efficient and professional manner to all clients
- Management and first call resolution of customer concerns
- Provide product information and assistance
- Proactively maintain an up to date knowledge of all products and services to ensure a superior experience for the consumers

To be considered for this position you will demonstrate the following capabilities:

- Previous experience in a customer service role
- Professional verbal and written communication skills
- Exceptional problem solving skills
- Professional telephone manner and possess a high level of resilience
- Proven ability to meet KPI's

Preferred Skills:

- SalesForce or similar CRM knowledge
- Basic knowledge of SEO (or be committed to learn)
- Basic knowledge of PPC (or be committed to learn)
- An appreciation / understanding of Sales
- Customer Service Skills

What is on offer?
- Competitive Salary
- Great team environment
- Close to public transport
- Immediate start
- Long term opportunities
- Travel opportunies
- Free coffee & snacks
- Beer Friday's
- Great company culture
- Monday - Friday

Job Duties:

- Answer incoming customer inquiries
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested

Pay: $70,000.00 - $80,000.00 per year

Schedule:

- Monday to Friday

Supplementary Pay:

- Commission
- Performance bonus

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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