Customer Service Expert
2 weeks ago
Job Summary
We are seeking a Customer Service Expert to join our Business Banking Operations team. This role involves providing exceptional service to our customers, including small businesses and large corporate clients.
Key Responsibilities:
- Responding to customer enquiries and resolving issues in a timely and professional manner.
- Identifying opportunities to improve processes and contributing to the development of efficient solutions.
- Supporting internal and external stakeholders with their queries and concerns.
Requirements:
- Demonstrated knowledge of the lending process and its associated procedures.
- Proven experience in customer service, with a strong focus on delivering high-quality outcomes.
- High level of attention to detail and accuracy, with the ability to maintain confidentiality when required.
- A strong work ethic and team-oriented outlook, with a willingness to collaborate with colleagues to achieve common goals.
About Us
We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We offer flexible work arrangements and opportunities for skill development, collaboration, flexibility, and internal promotion.
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