Customer Team Leader

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself." **Location** - Melbourne (Springvale) **Employment type** - Full Time Permanent **Department** - Customer Relations **Deadline** - 2025-10-22 **Our team within IKEA** - At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential. **What you need to know** - Working at IKEA has its benefits and rewards: - Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community and much more - 24/7 access to our Employee Assistance Program for health and wellbeing support - 15% Co-worker discount - Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant - Co-worker uniform provided - Free Co-worker parking - Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers). - Bonus programme (where eligible) - Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible) Additional information: - This role is Permanent Full-time, 76hrs/fortnight - Applications close Wednesday 8 October 2025 - The shift times in this role will range between 8:30am to 10pm Monday to Saturday and 8:30am to 8pm Sunday - As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday). **About this work area** - As Customer Team Leader your responsibilities will include, but are not limited to: - Leading the daily operations and support a team of co-workers in their work to secure a positive & seamless customer journey in a busy physical retail environment - Having a thorough understanding of the payments process and using this to oversee and support the team in processing customer payments accurately and efficiently, maintaining compliance with company policies and procedures. - Acting as a point of escalation for payment discrepancies or customer concerns, ensuring swift resolution to maintain trust and satisfaction - Empower co-workers through continuous competence development and trust so they are always ready to support the customer journey - Support your manager in managing the recruitment, retention, performance management and succession planning - Working closely with your team and other teams within the business to meet department and store KPIs **Who you are** - As a Customer Team Leader you are/ have: - Previous experience as a payments or customer service leader within a retail business - Highly developed communication and organisational skills - Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers. - Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business. - You have an energetic leadership style; you thrive on the buzz you get from fast paced retail environment. - Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business. **We need people like you** - At IKEA, work is so much more than a job. Come join us