Security Service Technician

Convergint is looking for a full-time, enthusiastic, results driven and customer service-oriented technician to join our amazing culture. The Service Technician plays a key role in servicing and supporting our customers.

**Who We Are**

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

**Who you Are**

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You are ready for a challenge and want to take the next step in your career in a positive, supporting and stimulating environment. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

**The Role**

This position is responsible for providing customer and technical support for installed systems Security CCTV Access Control Systems, Intercom, Visitor Management Systems and other cloud based or IP systems. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and performing installation and commissioning on minor works and small projects jobs.

**What you’ll do with “Our Training and Your Experience”**
- Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug systems for problems, install projects as necessary.
- Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
- Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
- Act as “our customer’s best service provider” at all times, ensuring Convergint is the customer’s first choice for service.
- May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
- Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

**To be successful in the role you will need to have**:

- High level communication skills - written, oral, liaison.
- Knowledge of Australian Standards applicable to the Security Industry.
- Good planning and project management skills and the ability to prioritise issues and tasks.
- Analytical and problem-solving abilities.

**Experience**
- Minimum of three years of experience as a Security Technician. With industry or trade qualifications
- Have or be eligible to obtain a NSW Security Licence.
- Passion for technology.
- High attention to detail.
- Experience with Electronics.
- OH&S card.
- Experience with various EACS systems Gallagher, Integriti and Lenel preferred.
- Experience in IT including IP CCTV, IP intercoms and networking experience with Genetec, Avigilon, Milestone preferred.

**Qualifications**
- High School Certificate or equivalent
- Certificate III in Security or equivalent technical certification

**Certifications and Licenses**
- Car driver's Licence
- Open Cabling Licence
- NSW Security Licence
- Construction Induction White Card

**Why join us?**
- Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realise their maximum potential within the company.
- Opportunities for career progression
- Training and development provided.
- Great work life balance

This is your opportunity to make a valuable contribution to one of Australia's most recognised brands in the Integration Security industry. You will be working with a great team of people who are dedicated to continually improving efficiencies for the benefit of the company, its customers, community and very importantly, its employees.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Pay: $100,000.00 - $115,000.00 per year

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