Customer Service Officer and Administration

2 weeks ago

Pakenham, Australia Eziway Salary Packaging Full time

Eziway is an Australian owned, boutique Salary Packaging provider, specialising in the not-for-profit sector since 2007. With a geographical footprint in every state of Australia, we have grown to almost 100 employees servicing more than 450 employee groups. We pride ourselves on being Gippsland home grown, and our ability to deliver an outstanding service to our clients. Our staff are key to Eziway’s success

**Culture and Benefits**
- FULL TRAINING PROVIDED
- 35 hour working week
- CLOSE TO HOME
- Free parking on site
- Amazing “one big family” culture
- Genuine career & growth opportunities

**Why are we looking?**

We are a substantial family run business with our head office based in **Pakenham**, employing roughly 80 people across our brands (and growing.) As we have experienced exponential growth in the last 18 months, we are on the hunt for a new Customer Service Officer.

Working with a portfolio of clients, our Client Experience Officer will provide first class customer service. As the primary point of contact, you will perform a range of customer service and administration-based tasks.

**Are you?**
- Available to work a rotating roster with start times at **8am, 9am and 10am** (2 week rotational) in a fast-paced environment.
- Someone who loves helping people?
- A genuine caring person
- Looking for a work environment that is **genuinely** positive and welcoming?

**Key Responsibilities**:

- Act as a primary point of contact for Eziway Salary Packaging clients
- Answer incoming calls and assist with enquiries in a timely manner
- Process with accuracy documentation for employers commencing with Eziway Salary Packaging
- Processing tasks through our own in house software for the end to end Salary Packaging arrangement (signing up, processing an amendment to the package, reconciling balances, advising on Salary Packaging entitlements etc)
- Using the Eziway software to complete work incl. data entry, updating client files and maintaining accuracy of all records

**Skills & Experience Required**:

- A willingness to provide a top-class service to clients is essential
- High level of attention to detail - accuracy is KEY as we are managing people's salaries
- Ability to multitask and prioritise workload
- Excellent verbal and written communication skills
- Friendly, professional phone manner
- Proficient in Microsoft suite and comfortable with picking up new systems/ software
- Ability to meet Key Performance Indicators

**What now?**

**Salary**: $50,000.00 - $60,000.00 per year

Schedule:

- Rotating roster

**Experience**:

- Customer service: 1 year (preferred)
- Administration: 1 year (preferred)
- Microsoft Office: 1 year (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Pakenham, VIC 3810 (required)

Work Location: In person

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