Investigations Assistant

2 weeks ago

Alexandria, Australia Procare Group Full time $40,000 - $60,000 per year
  • Join a leading national provider of insurance risk and solutions services
  • Work within genuinely supportive and collaborative culture
  • Ongoing opportunities for career development

Due to our continued growth, we are seeking an Investigations Assistant for an immediate start, to work within our established team based at our head office in Alexandria. This is an integral role in the operations of the factual investigations division and requires the successful candidate to have an understanding of the insurance industry.

This position is suitable for applicants seeking a casual role.

The Role:

  • Being the first port of call for all enquiries both internal and external;
  • Updating our valued clients on the progress of all matters;
  • Assisting investigators with field enquiries and case administration;
  • General insurance investigations support;
  • Coordinating meeting room hire and travel bookings;
  • Data entry and administration within our database;
  • Drafting correspondence for internal and external distribution; and
  • Other administrative support tasks required.

From us you can expect:

  • A genuine and friendly working culture where our people are valued
  • Excellent remuneration & employee benefits;
  • A comprehensive induction and thorough training in our online case management system;
  • Access to our external Employee Assistance Program;
  • The latest tools - Surface Pro & iPhone;
  • Novated lease options;
  • Paid parental leave;
  • Our commitment to your work-life balance;
  • Monthly and quarterly staff celebrations as well as our annual events such as our Procare Cricket Day Charity Fundraiser, company-wide Christmas & End of Financial Year parties and more;
  • Regular training & development opportunities;
  • Ongoing opportunities for career progression.

About You:

  • Mandatory - excellent customer service focus and dedication;
  • Mandatory - intermediate to strong computer skills (Microsoft Office);
  • Experience, exposure and/or an interest within a relevant industry (insurance, factual investigation or legal);
  • Scheduling and appointment setting experience is highly desirable;
  • Strong attention to detail;
  • Exceptional time management and organisational skills;
  • Ability to thrive under pressure;
  • Provide current police clearance upon commencement;
  • Have excellent written & verbal communication skills.

About Procare:

The Procare Group is an ever-growing national business of over 25 years and we are committed to being the most respected national insurance risk and solutions services business in Australia.

We value our people and know that fantastic talent is the only way to shape our future success. We're all about building a high-performing team, where we embrace collaboration and new ways of thinking.

We love connecting with our customers and empowering them to achieve better results. We are grounded in authenticity and work together to deliver value for our customers through every interaction.

We believe in hard work and rewarding performance. If you want to make a real difference, love a fast-paced environment and have a key focus on quality and outcomes, this would be a fantastic opportunity for you.

For more information visit our website

As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.

  • Investigations Assistant

    3 days ago

    Alexandria, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Work within genuinely supportive and collaborative culture! - Ongoing opportunities for career development! Due to our continued growth, we are seeking an This is a **part time, permanent** role. **Day to day role responsibilities include**: - Being the first port of call for...

  • Factual Investigator

    3 days ago

    Alexandria, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Excellent remuneration and bonus incentive structure on offer! - Comprehensive induction and ongoing support provided! We are seeking **motivated and dedicated** professionals to join our NSW investigations team as we continue to expand! We are seeking **factual investigators...

  • Investigations Team Lead

    2 weeks ago

    Alexandria, New South Wales, Australia Procare Group Full time $80,000 - $120,000 per year

    Procare's Investigations Division are actively seeking anInvestigations Team Leadto join our growing New South Wales Investigations team, located at our Head Office inAlexandria.This position presents an excellent opportunity for a high calibre individual with demonstrated experience, tenacity and a commitment to a demanding & busy role.The Role Includes...

  • Investigations Team Lead

    2 weeks ago

    Alexandria, Australia Procare Group Full time $90,000 - $120,000 per year

    Internal career progression | Ongoing support from National management teamJoin a leading national provider of insurance risk and solutions servicesPurchased leave | Novated lease | Paid parental leaveProcare's Investigations Division are actively seeking an Investigations Team Lead to join our growing New South Wales Investigations team, located at our Head...

  • Factual Investigator Workers Compensation Ctp

    2 weeks ago

    Alexandria, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Excellent remuneration and bonus incentive structure on offer! - Comprehensive induction and ongoing support provided! We are seeking **motivated and dedicated** professionals to join our NSW investigations team as we continue to expand! We are seeking **factual investigators...

  • Administration Assistant- Casual

    3 days ago

    Alexandria, Australia Procare Group Full time

    Are you looking for a casual role? - Join a supportive team with a structured onboarding! - Based in our Headoffice in Alexandria The Procare Group is a **leading national provider** of insurance industry services of over 25 years, with services including Claims & Risk Management, Legal, Forensic Accounting, Injury Management, Investigations, Training &...

  • Office Coordinator

    4 days ago

    Alexandria, Australia Jivaro Full time

    Work for a global fashion brand. - WFH flexibility. - Collaborative and friendly culture. As Office Coordinator you are responsible for providing a friendly and professional first point of contact for the business. **Key Responsibilities** **Office Administration;** - Ensure a positive and welcoming atmosphere in the office. - Provide administrative...

  • Fraud Administrator

    3 days ago

    Alexandria, Australia Keegan Adams Full time

    ASX Listed Company | Reputable business with future growth plans - Previous administration and fraud experience is desirable - 2 month project with potential to extend | $35 - $40 ph + super | Alexandria This **ASX listed organisation** has grown and developed to become one of Australia’s leading businesses within the personal transport space. They are...

  • Laboratory Scientist

    2 weeks ago

    Alexandria, Australia Australian Red Cross Lifeblood Full time $75,000 - $125,000 per year

    Laboratory ScientistDate: 29 Aug 2025Search suburb or city: Alexandria, NSW, AU, 2015Company: Australian Red Cross LifebloodBe the SME in immunohaematology and/or virology and promote continuing education in our Testing teamsPermanent Full-Time hours per week / 76.00 per fortnightSalary range between $75K to $125K + Penalties (if applicable) + Super + Salary...

  • Supply Chain Administrator

    2 weeks ago

    Alexandria, Australia Marcs DL Support Office Full time

    Our three brands are at the forefront of designer fashion, with a strong global presence and iconic heritage. We’re continuously growing and our ambition is huge - our brand essence isn’t complete without vibrant, collaborative and innovative people who share our values! We are looking for a Supply Chain Administrator to work across our three exciting...