Commercial Coordinator

23 hours ago

Richmond, Australia IKEA Full time

WHO YOU ARE

You are passionate about people’s everyday life at home, home furnishing and enjoy working in a fast-paced and future-oriented environment. You are able to optimise sales by using your analytic mindset and coordinating the team, using knowledge of the IKEA product range, local market and customers. You are adaptable and energetic, with strong verbal and written communication skills to help you build successful relationships at all levels of the business. You are able to work through your team, set priorities and delegate responsibility. You can prioritise and organise your work and the work of others, while delivering exceptional customer service and a great co-worker experience. You also have a desire to grow with the business and take pride in your own development.

YOUR RESPONSIBILITIES

As the Commercial Coordinator you will have an excellent knowledge of the complete IKEA product range with a focus on the modular range including service products. You are familiar with all relevant systems and planning tools along with range presentation/merchandising knowledge. With a good understanding of customer behaviour in an omnichannel retail environment.

Your responsibilities will include, but not limited to:

- Support and coach co-workers within the team to maximise sales and provide a positive customer experience.
- Supervise and coordinate the daily operation of the team and provide feedback on team performance to the Planning Studio Manager.
- Solve daily operational problems and react appropriately to urgent issues, escalating where necessary.
- Share specialist knowledge about the product range, services and tools to secure a high level of competence within the team whilst demonstrating a willingness to take on additional responsibility in this area.
- Create a high level of team knowledge about the product features and benefits and encourage the team to promote complete home furnishing solutions to the customer.
- Encourage the team to actively sales steer the department’s top-selling products, prioritised products and IKEA service products in order to maximise sales and long-term profitability.
- Actively promote the IKEA social and environmental commitment and work with team to understand how, together, contribute to sustainability
- Optimise the relationship with customers to drive sales growth and sustained long-term profitability by knowing the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers. Coach the team to do the same.

TOGETHER AS A TEAM

Our team is leading the customer shopping experience, not only do we need to have extensive knowledge of the IKEA product range but we’re constantly finding new ways of making real connections with our customers to maximise sales and profitability within the IKEA Vision of creating a better everyday life for the many people

ADDITIONAL INFORMATION

These are temporary, full time 3 year contracts.

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