Chronic Care Navigator

**Chronic Care Navigator**
- **Work from home opportunity**:

- **Enhance your clinical skills with an autonomous role**:

- **Full-Time Permanent Opportunity**:

- **Competitive Salary + up to $18,550 tax-free salary packaging option**

Silver chain is undertaking an innovative 18-month pilot with Coordinare South Eastern NSW Primary Health Network (SENSW PHN). This role is part of a team that will provide care coordination, care navigation, case management and health coaching to a cohort of clients that have a chronic illness and or complex needs resulting in multiple admissions to hospital. This primarily community-based role will act as the chain linking the multiple parts of the health system from a client’s perspective and will be a consistent contact point along their journey. The role will also involve a component of direct care clinical assessment and intervention aimed at preventing unplanned or inappropriate admission to hospital.

**The Opportunity**

Silver Chain are seeking experienced Registered Nurses & Allied Health Professionals who will be responsible for care navigation, coordination, and health coaching services via virtual or telehealth to people that have a chronic condition and complex needs. This involves system developing an individualised care plan, referral facilitation, navigation across multi-disciplinary services required to fulfil this care plan, service linkage such as transport, and supporting self-management principles.

**About You**
- Relevant qualification in nursing (Registered Nurse) or Allied Health with demonstrated experience in field of expertise
- Experience in delivering chronic condition management, health care navigation, health coaching and the principles of health literacy
- Well-developed communication (verbal, written and listening) and interpersonal skills to liaise with clients, carers, families, and other health care professionals
- Demonstrated ability to provide education, support and coaching to clients and their carers
- Demonstrated time management and organisational skills to effectively plan and prioritise work
- Demonstrated ability to work both autonomously and with a team to participate and contribute to program and organisational objectives
- A demonstrated empathetic and flexible approach in all interactions with clients, carers and other health providers
- Based on Silver Chain Group Policy and Government Directions, you will be required to provide evidence of vaccination against COVID-19 including booster, or evidence of a medical exemption in order to commence employment with Silver Chain.

**Virtual/Telehealth attributes**
- Telehealth etiquette is a specific set of skills inclusive of both technical and human factors for providing effective telehealth delivery. Both **verbal and non-verbal communication** are factors in telehealth etiquette to be able to listen actively and communicate effectively
- Proficient with technology and digitally augmented practice, ideally with extensive telehealth experience
- As this is an innovative virtually delivered healthcare services, you must be both confident and confident working remotely
- Awareness of the AHPRA telehealth guidelines

**Benefits of working at Silver Chain**
- We offer hands on training program, and access to a number of senior staff to provide support and development
- Working as part of a supportive dynamic team
- A highly reputable nationally recognised industry leader
- Competitive rates of pay and the ability to earn up to $18,550of your annual salary tax free through salary packaging
- Staff are equipped with innovative mobile technology for working in the community
- Mental health support - up to 3 free sessions with a degree-qualified psychologist per year
- Leave loading 17.5%
- Subsidised gym membership - $15 per week to access hundreds of different fitness venues
- Health insurance programmes - 12% discount with HBF

About Silver Chain

Silver Chain is one of Australia’s largest not-for-profit health and aged care providers. Over the past year, we have helped more than 100,000 clients confidently live in their homes or communities by providing more than two million hours of care. With a reputation for innovation and leadership that’s been built over 120 years, Silver Chain is set for an exciting future - and we’d like you to be a part of it.