Sleep Coach

**About the business**

ResMed pioneers innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice. By enabling better care, we improve quality of life, reduce the impact of chronic disease and lower costs for consumers and healthcare systems in more than 120 countries.

We strive for a great work environment and are ideally looking for someone who has good communication skills, can work independently or in a team and has a positive attitude.

**About the Role**
- Taking customer’s enquiries in store and over the phone.
- Investigating and helping customers problem solve therapy issues.
- Provide set-up, on-going support and equipment to ensure therapy is maintained to a high standard.
- Fit the customer for a mask and help recommend the most appropriate mask based on training provided.
- Provide customers with advice in the safe and effective use of their medical equipment.
- Sale of new or additional services over the phone, with follow-up on trials and testing results to ensure sales conversion.
- Keep good condition of the retail premises and displays.
- Responsible for handling of payments, balancing of float and banking.
- Accountable for both trial and sales stock - Manage the stock levels and re-order stock as required.

**To succeed in this role, you will have the following**:

- Previous experience in a busy retail or customer service role.
- Provide a caring and outstanding reception duties to our customers
- Ability to maintain compassion and remain calm under pressure.
- A strong customer service that is always looking for the best outcome for the individual.
- Strong and adaptable communication skills are a must.
- An active listener with the ability to find solutions to customer concerns and issues.
- Healthcare retail experience is preferred, however not necessary as we will provide all the training required. If you're someone who is reliable, honest, has a strong work ethic and are up for a new challenge, this is the role for you
- To really get us excited, you will be driven to learn new skills and keen to secure a role which offers exposure to an exciting industry that can offer an exciting new career.

**What's in it for you**:

- Training is provided - we look for a great attitude and someone eager to learn
- Job satisfaction - you will come to work each day knowing you are making a difference
- Benefits - as part of a global company we provide benefits such as an employee assistance counselling line to support our teams mental fitness