Service Management

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

**We move the world’s essential goods through a smarter, more sustainable supply chain. Behind every pallet, crate, and container is a powerful IT ecosystem - and we’re looking for someone to lead the charge in keeping it running at its best.**

**Based in Sydney, Australia (Macquarie Park) and reporting to the I&T Service Management Lead (based in the UK), this is more than an operations role. It’s a strategic partnership opportunity to help shape the future of IT service management across APAC and beyond**:
**Key Responsibilities May Include**:

- **System Maintenance and Monitoring: Regularly check and maintain IT systems to ensure they are functioning correctly. This includes performing routine updates, backups, and troubleshooting any issues that arise.**:

- **Performance Optimization: Analyze system performance metrics and identify areas for improvement. Implement changes to enhance efficiency, speed, and reliability of IT systems.**:

- **Security Management: Work closely with the Sec Ops team to establish and enforce security policies to protect sensitive data and IT infrastructure. Conduct regular security audits and stay updated on the latest threats and mitigation strategies.**:

- **Team Leadership: Provide direction and support to the IT operations team. Foster a collaborative environment, set clear goals, and ensure team members have the resources they need to succeed.**:

- **Vendor Management: Manage relationships with external vendors and service providers. Negotiate contracts, oversee service delivery, and ensure vendors meet performance standards.**:

- **Compliance: Ensure IT operations adhere to relevant laws, regulations, and industry standards. Implement policies and procedures to maintain compliance and avoid legal issues.**:

- **Reporting: Generate detailed reports on system performance, incidents, and other key metrics. Use these reports to inform decision-making and communicate with stakeholders.**:

- **Project Management: Plan, execute, and oversee IT projects. Ensure projects are completed on time, within budget, and meet the desired objectives.**:

- **Be involved in regular operational reviews in liaison with IT Operations Governance and wider stakeholders as required.**:

- **Ability to develop, follow and manage on-call Operational rosters**

**What will ensure your success**
- **Significant previous experience within an IT Service Management & Operations role - ideally at a global, matrixed organisation**:

- **Proven ability to lead with strategic vision, composure under pressure, influence across diverse stakeholders, resilience in the face of change, and a collaborative mindset**:

- **Bachelor’s Degree in Computer Science, Information Systems, Business or related field**:

- **ITIL v3 or v4 certification (SIAM knowledge a plus)**:

- **Well-versed in service transformation and managing incidents, vendors, and global stakeholders**

**What To Expect**

**CHEP is a global leader in supply chain solutions. Together with producers, manufacturers, retailers, and logistics partners, CHEP advances the smart and sustainable movement of goods across more than 60 countries. Powered by its share, repair and reuse network of connected pallets, crates, and containers, CHEP helps businesses optimise their supply chains to reduce costs and minimise the environmental impact of their operations.**

**CHEP Australia offers a range of employee benefits including a competitive salary, bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations. CHEP Australia, as part of Brambles, provides you unparalleled opportunities to advance and accelerate your career and is large enough to take you anywhere and small enough to make sure you get there.**

**_Benefits _**
- **Work for an accredited Top Employer in Australia**:

- **Flexible hybrid working environment**:

- **Paid volunteer leave for those who wish to volunteer their services to a community organisation - 3 days per annum**:

- **Reward and Recognition Program to celebrate outstanding achievements of our p