Facilities Manager

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
**What this opportunity involves**:
Delivery of the Facilities Team’s services to operate and maintain the Australia Post Enterprise.
The Facilities Manager (GPO & Network Coverage) will be allocated both the Perth GPO (a tenanted building) and an appropriately sized portfolio of additional sites, which may include site coverage/support across a variety of Australia Post buildings in order to assist learning and growth for future promotion greater portfolio responsibility.
Role delivery includes designated financial, technical, maintenance, procurement, asset and vendor management programs, and to provide facilities administration duties in accordance with company policies, procedures and processes.
It is critical for this role to engage with stakeholders across the business to ensure that service delivery expectations are met without introducing financial or tenure risk.
Major Responsibilities
Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded to facilitate works
Responsible for the delivery of customer and property services to a portfolio
Carryout building inspections and complete associated reports within the governance timeframe for the allocated portfolio
Ensure compliance with regulations / requirements of client contract and all facilities procedures
Manage administration and organisation of information for analysis and presentation to senior management team
Assist with any duties as assigned by the Facilities leadership team on an as needs basis
Proactively contribute to the effective and efficient running of the allocated portfolio / facilities, and share ideas for continuous improvement
Liaison with facilities vendors, coordinate facilities works as and when required in conjunction with JLL Projects & Development Services account team.
Learn and understand the operational and technical requirements of the elements of the site(s) for which JLL is responsible. Ensure that current contracts are maintained to provide necessary supplies and services
Assist ensuring compliance with statutory regulations on fire, health and safety standards to maintain a safe and compliant environment
Deliver and support facilities-related projects in line with agreed budget or works plans, ensuring close interaction with affected business units
Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
Proactive management and monitoring of Help Desk / service outputs to achieve or exceed standards against agreed key performance indicators and service level targets and report regularly to key stakeholders or as agreed
Actively encourage an environment that supports teamwork, co-operation & performance excellence across the portfolio.
**Sounds like you? This is what we are looking for**:
Tertiary qualifications in Property, Facilities, or Trade related fields desirable but not mandatory. Demonstrable experience within a similar role or Facilities supporting environment will be well regarded.
3+ years of proven experience working in corporate real estate / facilities related fields.
A demonstrated aptitude for the interpretation and analysis of numerical data with an ability to extract into clear and logical reports with a particular attention to detail.
Proficient in the use of the MS Office product suite including Word, Excel, Powerpoint and Outlook.
An understanding that Facilities management services involves the provision of both reactive maintenance and routine maintenance across the allocated portfolio with 24-hour call out / contact requirement
As there is a requirement to travel to sites across the allocated portfolio, a current and valid Driver’s Licence must be held.
**Performance objectives**:
Provide superior client service
Contribute to growth of company
Meet assigned financial targets
Enhance own professional and personal skills
**Key skills**:
Prior experience in facilities, property management, or related field preferred
Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialised services is advantageous
Understanding of basic technical aspects of property (Mechanical/HVAC system, Chiller system, Fire Protection system, Electrical system) is advantageous
Experience in front and back office processes is required with administration skills, preferably in the FM space
Strong customer service focus and peop