Customer Experience

2 weeks ago

Greater Adelaide SA, Australia Scape Full time

**WHO WE ARE?**

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 1,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

**THE ROLE**

The Night Manager (Customer Service Officer (Nights)) ensures resident safety and effective incident management during night shifts (11pm-7am), conducting audits, managing operations, verifying guest accounts, and maintaining security.

As a Night Manager (Customer Service Officer (Nights)) your key responsibilities will include:

- Conduct nightly audits for financial transactions (room charges, cash handling, credit card transactions).
- Manage night shift operations: guest check-ins/check-outs, responding to inquiries, ensuring smooth operations.
- Verify guest account accuracy, resolve discrepancies, prepare detailed reports.
- Ensure premises security and safety: monitor CCTV, address security concerns/emergencies promptly.
- Assist with administrative tasks: update reservations, process payments, maintain records.
- Collaborate with hotel departments for seamless communication and coordination.
- Provide exceptional customer service: address guest needs, resolve issues/complaints promptly and professionally.

**THE IDEAL CANDIDATE**

We are seeking a passionate and motivated Night Manager (Customer Service Officer (Nights)), where the importance of a fun and vibrant stay coupled with the safety of our residence is of the utmost importance.
- Requires minimum 2 years’ experience in customer service/operations.
- Excellent written and verbal communication skills.
- Strong organizational skills with ability to prioritize tasks accurately.
- Proficient in Microsoft Office suite and database management systems.
- Demonstrated leadership and supervisory experience.
- Exceptional customer service and conflict resolution skills.

The successful applicant will require Working with Children Check (WWC) and Police Check upon appointment.

**PERKS AND BENEFITS**

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

- A day of to celebrate your birthday, however you want
- A recharge day (known affectionately as a Bueller Day)
- ‘Escapes’ - stay at any of our buildings in any state for up to 5 nights free of charge
- Referral bonuses
- EAP, Sonder & Duress support

**THE FINE PRINT**
- At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated._

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

**No agencies please.**

Video

  • Customer Experience Lead

    18 hours ago

    Greater Adelaide SA, Australia RAA Full time

    Are you passionate about creating exceptional customer experiences? Do you thrive on turning insights into action and leading change that truly matters? If so, RAA is ready to welcome you to our team. **Why This Role Exists** At RAA, we’re proudly member obsessed. This role is designed to drive meaningful change that enhances how our members engage with...

  • Team Leader

    2 weeks ago

    Greater Adelaide SA, Australia Department of the Premier and Cabinet (DPC) Full time

    Job Reference: - 9OF226C1 - Eligibility: - External Vacancy - Open to Everyone - Business Unit: - State Library of South Australia - Location: - Adelaide - Salary Range: - $101,285- $107,078 - Classification: - PO300 - Duration: - Up to 2 years - Closing Date: - 18 Mar 2025 **Role Highlights**: - Positively contribute to the iconic State Library of South...

  • Customer Experience

    1 week ago

    Adelaide Region SA, Australia Scape Full time

    **WHO WE ARE?** Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a...

  • Customer Experience Supervisor

    7 days ago

    Adelaide Region SA, Australia Discovery Parks Full time

    Be part of the growth of a South Australian success story - Full Time, Permanent Role, Adelaide CBD - Fun, energetic and open culture with great discounts for you and your family **About Us** The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,200...

  • Customer Experience Agent

    2 weeks ago

    Adelaide Region SA, Australia NRMA Motoring & Services Full time

    **About SIXT Australia**: SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee...

  • Customer Experience Agent

    5 days ago

    Adelaide Region SA, Australia NRMA Motoring & Services Full time

    **About SIXT Australia**: SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia's car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee...

  • Client Experience Manager

    5 days ago

    Greater Adelaide SA, Australia Bedford Group Full time

    Permanent, full-time | Hybrid and flexible work arrangement negotiable - An innovation leader addressing challenges and demands to improve outcomes - Respected organisation with 75 years history | Invested in meaningful developmen **Client Experience Manager** - Permanent, full-time | Hybrid and flexible work arrangement negotiable - An innovation leader...

  • Customer Experience Administrator

    2 weeks ago

    Adelaide Region SA, Australia EGM Partners Full time

    As a Customer Experience Administrator, you will be the first point of contact for clients, you will maintain and develop relationships, while assisting with enquiries and helping to complete bookings in a timely and accurate manner. **Duties and responsibilities** - Ensure all incoming phone calls are attended to in a prompt and courteous manner -...

  • Executive Office Coordinator

    2 weeks ago

    Adelaide, South Australia beBeeCustomer Experience Full time $66,000 - $84,000

    Support a Dynamic Workplace Team">As a Facilities Coordinator / Office Support, you will play a vital role in ensuring an exceptional customer experience across all meetings and collaboration areas of our office.">Working closely with the Workplace Manager, you will maintain a tidy, safe, and functional agile working environment that showcases our company...

  • Customs Compiler

    1 week ago

    Greater Adelaide SA, Australia Northline Full time

    **Job no**: 494736 **Work type**: Casual **Location**: SA - Adelaide **Categories**: Administrator We are seeking a casual Customs Compiler to assist us for leave cover for a period of approximately 6 weeks, possibly a bit longer. As a Customs Compiler, you will be responsible for coordinating and managing border clearance activities for import and export...