Full or Part Time Photo

Hypop is a Sydney-based (Alexandria) online retailer of photography equipment. We offer complete lighting, video and studio solutions to a range of corporate, business, education, government and end-user customers including social media influencers.

**The job**

We're looking for an all-rounder super star with in-depth technical knowledge of photo and video lighting and equipment, who loves to help others, someone who can deal with challenging situations, and is comfortable working in a small team which also includes our dog Kenji (Shiba Inu), as well as someone who first and foremost has a strong passion for the photography industry, our brand and our customers.

This is an excellent opportunity to further develop your experience in the photography industry in a fast-growing company, working with the latest gear, and to work alongside like-minded people with a strong passion for the brand and providing impeccable customer service.

We will be selecting people based on the following character strengths that align with HYPOP:

- I can multitask
- I have in-depth technical knowledge of photo and video lighting and equipment
- I am comfortable providing photo and video advice and recommendations to customers and troubleshooting technical issues
- I am computer savvy (e.g. Apple Mac - training will be provided)
- I want the best for the customer
- I love photography and am excited about new trends
- I am genuinely passionate about helping people
- I love tackling tasks head on
- I am confident and strive for excellence in everything I do
- I strive for continuous improvement and ongoing learning
- I love being part of a team that works together to achieve goals
- I love getting to know people and making them feel welcome
- I have excellent time management - challenge me
- I am determined, focused and persistent with achieving my goals
- I am a glass half full kind of person and can bounce back from adversity
- I work with integrity and do what’s right
- I have experience handling issues and enquiries that require escalation
- I have an Australian or permanent resident status
- I am comfortable working with a dog in the office

**Your responsibilities will include**:

- Providing photo and video advice and recommendations to customers
- Troubleshooting technical issues
- Identifying customers needs, identifying products that meet those needs, educating customers whenever appropriate, executing the sale and any necessary follow up
- Prioritising work and customer enquiries
- Resolving customer complaints where applicable and within specified timeframes or refer to the correct escalation point to ensure commitments are followed through to resolution
- Managing customer's warranty repairs/faulty items from start to finish
- Fulfilling online orders, picking and packing in our warehouse
- Handling a high volume of enquiries and correspondence
- Reporting to managers
- Working hours: Any 4 days on a Weekday (9am-5pm), Saturday (Required 9am - 4pm)

**What's in it for you?**
- Diverse role working in both retail and part of a growing online store
- Being part of a company that is young, innovative, and only continuing to grow
- Staff discounts
- Team and social experiences
- Please do not visit or phone our office. Successful applicants will be contacted for an interview

**Job Types**: Full-time, Part-time, Permanent

Schedule:

- Weekend availability

Application Question(s):

- Do you have customer service experience?
- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How much notice do you need for your current job?