Itil Knowledge Manager

Adelaide CBD location and WFH
- Working closely with the team and team lead of the Service Desk
- Managed Services Experience.

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.

**We are seeking a skilled and experienced ITIL Knowledge Manager to join our team at NRI in Adelaide. As an ITIL Knowledge Manager, you will play a crucial role in managing and optimizing our knowledge management processes in alignment with ITIL best practices. Your primary focus will be to ensure the effective creation, organization, and dissemination of knowledge within our organization.**

**Responsibilities**:

- Develop and implement ITIL-based knowledge management strategies and frameworks to enhance service delivery and improve operational efficiency.
- Create and maintain a centralized knowledge repository, ensuring that information is accurate, up-to-date, and easily accessible to relevant teams.
- Collaborate with cross-functional teams to identify knowledge gaps, capture tacit knowledge, and transform it into explicit knowledge for wider consumption.
- Establish processes and workflows to facilitate the creation, review, approval, and retirement of knowledge articles and documentation.
- Conduct regular audits to assess the quality and relevance of knowledge assets, and implement continuous improvement measures.
- Design and deliver training programs to enhance knowledge management capabilities across the organization.
- Promote a culture of knowledge sharing, collaboration, and learning within the organization.
- Monitor and report on key performance indicators (KPIs) related to knowledge management, and provide insights and recommendations for improvement.

**Requirements**:

- ITIL Foundation certification is required. Additional ITIL certifications (such as ITIL Practitioner or ITIL Expert) are highly desirable.
- Proven work experience as an ITIL Knowledge Manager or in a similar role.
- Familiarity with knowledge management systems and tools, and experience in implementing and optimizing such systems.
- Strong analytical and problem-solving skills, with the ability to assess complex information and translate it into clear, concise knowledge articles.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
- Project management experience and the ability to prioritize and manage multiple initiatives simultaneously.
- Familiarity with IT service management (ITSM) processes and tools is preferred.

**WHO IS NRI?**

We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority.And we’re powered not just by technology, but by passionate people who who are fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI

The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the comp

**WHAT’S IN IT FOR YOU?**

In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
- Unwavering focus on professional development
- Diverse & challenging project work
- Paid certifications
- Flexibility to juggle what’s important to you with work
- Committed health & wellbeing plan
- Competitive salary packages
- Corporate partnerships

**Additional benefits**

- Option to work remote up to 3 months overseas or 6 months interstate (if your role allows)

- Work Hybrid

- Access to WHEREFIT - exclusive discounts to leading fitness and wellbeing brands

- Free confidential access to Employee Assistance Program

- Salary sacrifice & Novated Leases

- Access Learning & Development opportunities

- 12 weeks paid parental leave

**DIVERSITY & INCLUSION**

We value our collaborative culture and work together to support a variety of community organisations and social issues.