Service Delivery Manager

3 days ago

Adelaide CBD, Australia Peoplebank Full time

Location:
- Adelaide CBD- Job Type:
- Permanent- Posted:
- 10 days ago- Contact:
- Jessica Gadsby- Discipline:
- General IT
- Reference:
- 254524**About the Company**

With 33 years of experience, a leader in Australian engineering services specializing in Defence, Hosted and Managed services, Cyber Security, and Data Analytics. Committed to providing innovative, cost-effective IT solutions that bridge the gap between business and technology. The largest and most qualified business support team in Adelaide, and 100% South Australia owned and operated.

**About the role**

The Technical Operations Manager leads the network and systems teams and is a key member of the Leadership team. The Technical Operations Manager works collaboratively with Management in order to ensure their team members are able to complete all tasks accurately and in a timely manner. They also ensures that team priorities and goals, needs, and achievements are coordinated with other key areas of the business, inline with the strategic plan. Ultimately to assist in achieving/exceeding engineering services business objectives and the company's forecasted revenue/GP objectives.

**Responsibilities**
- Lead and motivate the Network and Systems team to high levels of performance
- Input to strategic analysis for the network and systems capability and organise resources, training and personnel to support provision of capability
- Assess new technologies, provide evaluations and train subordinates to enable them to take over development of the technology into the future
- Identify, review and implement professional services strategies devised to maximise the productivity and performance of the network and systems teams and ultimately to ensure that all SLA's are achieved/exceeded and business objectives are met
- Build and maintain relationships with customers and vendors/suppliers and act as an escalation point as required
- Effective Project management to ensure quality, timely and standardised delivery
- Identify and implement professional services strategies
- Monitor team performance and ensure training is achieved
- Improve technical delivery and execution of change management process
- Sales suport in pre-sales, tenders as required

**Skills and experience**
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 5 years of experience in managing technical teams
- Demonstrated experience in design and implementation of IT Infrastructure, including Networks, Servers, Storage and Virtualization
- Strong leadership and communication skills
- Excellent problem-solving and decision-making abilities
- Experience in developing and implementing processes and procedures
- Understanding of ITIL framework and its implementation
- Experience in managing budgets and financial reporting
- Ability to work collaboratively with internal and external stakeholders

For more information or a confidential discussion, please contact Jessica Gadsby on (08) 8112 7417 quoting reference 254524.
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

  • Service Delivery Manager

    6 days ago

    Adelaide, South Australia My Plan Manager Full time $80,000 - $120,000 per year

    Exciting OpportunityClient Services- Service Delivery ManagerThe Service Delivery Manager will use the exceptional leadership skills to enable and drive their team to deliver the highest standard of service and care to clients and providers, while maintaining sustainable levels of productivity The Service Delivery Manager will support their teams to work in...

  • IT Service Delivery Manager

    1 week ago

    Adelaide CBD, Australia Babcock International Full time

    **IT Service Delivery Manager**: - Location: Adelaide, SA, AU, 5000- Onsite or Hybrid: Hybrid- **Leadership role within the IT function**: - **Location: Adelaide**: - **Maintain a cost effective and efficient IT Service Delivery Team** **About the role** Reporting to the Head of IT Australasia, you will own the delivery of IT Services provided to...

  • Service Delivery Manager

    6 days ago

    Adelaide CBD, Australia GE Healthcare Full time

    **Job Description Summary**: The Service Delivery Manager (SDM) is responsible for leading a team of engineers who perform the maintenance and repair of medical equipment. The SDM will coordinate and assign work duties to ensure customer requirements are met in order to minimise the impact to care delivery while equipment maintenance is performed. It is...

  • Service Delivery Lead

    1 week ago

    Adelaide CBD, Australia Ventia Pty Limited Full time

    **About the Opportunity**: Ventia has been awarded the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia. We are seeking a Service Delivery Coordinator, to report to and assist the Service Delivery Manager in managing subcontractors in the delivery of services in support of the defence and social infrastructure...

  • Service Delivery Lead

    5 days ago

    Adelaide CBD, Australia Ventia Pty Limited Full time

    **About the Opportunity**: Ventia has been awarded the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia. We are seeking a Service Delivery Lead, to report to and assist the Operations Manager in managing subcontractors in the delivery of services in support of the defence and social infrastructure -...

  • Ms Principal Service Delivery Manager

    1 week ago

    Adelaide CBD, Australia Altera Digital Health Full time

    Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon®, Altera TouchWorks®, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of...

  • Service Delivery Lead

    6 days ago

    Adelaide CBD, Australia Ventia Pty Limited Full time

    **About the Opportunity** Ventia has been awarded the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia. We are seeking an experienced **Service Delivery Lead** to drive, lead and inspire both Ventia operations team and subcontractors, ensuring compliance to agreed service levels and contract specifications of...

  • Service Delivery Lead

    10 hours ago

    Adelaide CBD, Australia Ventia Pty Limited Full time

    **About the Opportunity** Ventia has been awarded the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia. We are seeking an experienced **Service Delivery Lead** to drive, lead and inspire both Ventia operations team and subcontractors, ensuring compliance to agreed service levels and contract specifications of...

  • Technical Document Writer

    2 weeks ago

    Adelaide CBD, Australia Delivery Centric Technologies Full time

    **Job Title: Technical Document Writer** **Location: Adelaide/Sydney/Melbourne, Australia** **Employment type: Contract** **About Delivery Centric**: **Delivery Centric** is a **customer focused, technology solutions provider** for the APAC region. With a reputation for being a **reliable, flexible and scalable partner**. This is because we take great...

  • Service Delivery Manager

    21 hours ago

    Adelaide, South Australia Datacom Full time

    Overview Datacom Adelaide, South Australia, AustraliaPosition Service Delivery ManagerBase pay range: A$120,000.00/yr - A$145,000.00/yrWhat you'll do As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts. You'll provide a single point...