Reservations Services Supervisor

3 days ago


Sydney, Australia Total Resource Solutions Full time

**Reservations Services Supervisor - Hospitality**

Our hospitality, central Sydney based client are looking for a Reservations Services Supervisor to join them to work various sift patterns for a 7 day a week, 9am-10pm contact center operation, to supervise teams of 10.
- Supervise Reservations Service Agents. Including but not limited to 80% of

team members’ calls answered in 20 seconds, call capture ratio, quality

assurance, conversion and revenue booked sourced from phone calls and
- Coordinate resources to ensure optimal reservations service delivery
- Monitor and evaluate the quality and consistency of service and product

delivery to continuously exceed service standards, ensuring alignment with the

overall strategic and operating plans for the business.

times
- Support delivery of training modules and methods provided by Director of

Reservations Services and Learning & Development



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