Group Reservations Supervisor

14 hours ago

Sydney, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**24201063
**Job Category**Reservations
**Location**Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Group Reservations Supervisor

    1 week ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23081874 **Job Category** Reservations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company...

  • Hotel Reservations Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $140,000

    Job OverviewWe are seeking a highly skilled and experienced Hotel Reservations Supervisor to manage daily operations of our reservations department.About the RoleAssist in promoting and selling hotel services and facilities.Develop relationships with corporate accounts, travel agents, and tour operators to provide exceptional customer service.Manage...

  • Group Reservations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Capella Hotel Group Full time

    Sydney, NSW, AUSFull TimeAbout Capella Hotels and Resorts.Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic...

  • Group Reservations Executive

    1 week ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23081878 **Job Category** Reservations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Reservations Supervisor

    4 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Hotel Reservations SupervisorPermanent full time positionJoin the Reservations Team located at the prestigious Stamford Plaza Hotel AdelaideAbout Stamford Hotels and ResortsStamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia.The hotel portfolio consists of nearly 1800 rooms...

  • Groups Reservations Manager

    7 days ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24181387 **Job Category** Reservations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management When you join the Sheraton family, you become a member of its global community. We’ve been a...

  • Group Reservations Manager

    1 week ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24092826 **Job Category** Reservations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management When you join the Sheraton family, you become a member of its global community. We’ve...

  • Group Reservations Manager

    1 week ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    **Job Number** 24092826**Job Category** Reservations**Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** ManagementWhen you join the Sheraton family, you become a member of its global community. We've been a place to...

  • Group Reservations Coordinator

    1 week ago

    Sydney, New South Wales, Australia Hotel And Wscc Full time

    **Panthers Group and Pullman Sydney Penrith have an exciting opportunity for an experienced Group Reservations Coordinator to join the Western Sydney Conference Centre and Hotel team****THE PRODUCT**- Penrith's First Five-star International Hotel with 153 Guest Suites, Elite Fitness Centre, Sauna, Restaurant, Bar and Café. Secure Underground Parking-...

  • Cluster Groups Reservations Manager

    1 week ago

    Sydney, Australia PARKROYAL Darling Harbour Full time

    We are seeking a **Cluster Groups Reservations Manager**, overseeing two properties (PARKROYAL Darling Harbour & PARKROYAL Parramatta), responsible for directing and optimizing all aspects of the group reservations operation. Reporting to the Cluster Director of Revenue and working collaboratively with individual property Reservations Managers, this position...