Quality Assurance Specialist

1 week ago

Sydney, Australia Gallagher Full time

About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

Overview:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we move through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike. And, we want YOU to be a part of it all

As Quality Assurance Specialist, you will play a pivotal role in ensuring that the highest level of business performance is achieved through the development, refinement and continuous improvement of claims operational processes.

Reporting to the Manager, Claims Excellence and Strategy, you will deliver sustainable business outcomes through the promotion of best practice claims process management and continuous improvement.

**Responsibilities**:

- Undertake key quality assurance and compliance activities across a range of workers compensation claims;
- Share key insights, learnings and coaching with the broader business and within claims teams;
- Engage with business stakeholders in the development, execution and implementation of processes and continuous improvement initiatives;
- Promote the delivery of high-quality customer service towards all parties involved in the technical aspects of a claims process within acceptable timeframes and requirements.

Qualifications:

- Significant experience in workers compensation and claims management;
- Strong workers compensation legislative and regulatory knowledge;
- Experience in undertaking claims quality assurance and auditing activities;
- Strong attention to detail;
- Highly developed communication skills, with the ability to engage and influence stakeholders;
- A strategic mindset and approach to work;
- A strong sense of team and collaboration;
- A resilient attitude.

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