Quality Assurance Specialist

5 days ago

Sydney, Australia TAL Full time

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

**Job Description**:
The key focus of the Quality Assurance Specialist role will be to conduct daily, weekly and monthly quality assurance activity across TAL Individual Life. This role will conduct Quality Assurance work across voice and back-end activities, including sales, service and back-end administrative operational activity. Depending on the Quality Assurance task, the Quality Assurance Specialist will either listen to call recordings involving customer and representative contact or review back-end operational tasks and forms. As the Quality Assurance Specialist, you will be expected to write-up potential incidents in line with TAL risk management processes as well as this you will be conducting regular analysis on business improvement and customer outcome optimisation opportunities.

In this role you will:

- Conduct Quality Assurance assessments for TAL Individual Life.
- Identify and capture Level 1 Risk.
- Manage business relationships.
- Conduct call calibration sessions.
- Be responsible for process improvement & business optimisation.

**Qualifications**:
To be successful in this role you will have,
- A thorough understanding of all TAL Individual Life Compliance, Quality Assurance and process requirements including a strong working understanding of all core licence, regulatory and legal requirements.
- Excellent attention to detail and analytical skills.
- Strong ability to build relationships and effective stakeholder management.
- Sound knowledge of all TAL products and services.
- Understanding of core principles relating to fraud, revenue leakage and cost reduction within a contact centre environment.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

Additional Information

Work is a big part of this Australian life, and we work hard to make it one of the best parts. We don’t just say it; we do it. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers.

We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

  • Quality Assurance Engeniir

    3 days ago

    Sydney, Australia Ampersand Full time

    **12 Month Contract + view to extend** **Pay: $550 - $750 / day + super** **Location: Sydney CBD & WFH (Hybrid)** **Primary purpose of the role**: Lead and contribute to the resourcing, implementation and review of large and or complex quality assurance projects and activities including compliance monitoring, issue resolution and reporting to provide...

  • Quality Assurance Specialist

    3 days ago

    Sydney, Australia Dual Australia Full time

    Sydney Well-established global underwriting agency Flexible work environment with a focus on work/life balance Join a hardworking and ambitious team About DUAL Driven by a vision to be the world’s best underwriting business, DUAL has always taken a different approach to our industry peers. Since our business was founded in 2004, we have had a strong...

  • Quality Assurance Specialist

    3 days ago

    Sydney, New South Wales, Australia Athena Home Loans Full time $80,000 - $120,000 per year

    Meet Athena, the Home Loan WreckerAthena Home Loans burst into the industry in 2019 to shake things up and change home loans for good.We're reimagining home loans and showing Australia there's a lender on their side. Home loans are all we do. We continue to rewrite the rules of home lending, creating tools, products and policy that put the power back in our...

  • Quality Assurance

    3 days ago

    Sydney, Australia Carnival Full time

    Our Holland America Line & Seabourn brands have a fantastic opportunity for a **Quality Assurance & Training Specialist** to join our close-knit and passionate team! This role will see you driving the quality and continuous improvement of our AU Customer Service team by leading our Quality Assurance program and developing and facilitating training sessions...

  • Quality Assurance Specialist

    15 hours ago

    Sydney, New South Wales, Australia B & K Consulting Full time $90,000 - $120,000 per year

    Take full control of your qulaity assurance career with tailored training and direct partner engagement.You'll choose the development that suits you best, whether that's deepening your technical expertise or branching into broader advisory skills. With superior systems at your disposal, you'll spend less time on admin and more on strategic work that moves...

  • Quality Assurance Specialist

    1 week ago

    Sydney, Australia Haleon Full time

    We Offer: - Leading global brands.- Local, regional and globally development opportunities- An additional 5 wellness days per year- Health and Wellbeing benefits and program- Hybrid working- Parking- Bonus Hi. We’re Haleon. A world-leading consumer healthcare company with exceptional category-leading brands - including Panadol, Sensodyne, Centrum and...

  • Quality Assurance Specialist L&i

    1 week ago

    North Sydney, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey, even though we are 150 years young, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values...

  • Quality Assurance

    2 weeks ago

    Sydney, New South Wales, Australia Snowy Hydro Full time $104,000 - $130,878 per year

    Business Unit: Snowy 2.0Date: 23 Aug 2025Requisition ID: 441Start Your Snowy JourneyJoin the Snowy 2.0 Owner's Team and play a key role in delivering Australia's largest renewable energy project. As a Quality Assurance Advisor, you'll ensure that every aspect of Snowy 2.0 meets project requirements and standards through the proactive delivery of quality...

  • Quality Assurance

    2 weeks ago

    Sydney, New South Wales, Australia Snowy Hydro Pty Ltd Full time $120,000 - $180,000 per year

    Company description: Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for generations. Snowy Hydro owns and operates a powerful combination of generation assets, including the mighty Snowy Mountains Scheme, gas and diesel plants, and contracted wind and solar energy. We also provide...

  • Senior Quality Assurance Specialist

    1 week ago

    Sydney, New South Wales, Australia GN Group Full time $90,000 - $120,000 per year

    At GN Hearing, we're driven by a simple but powerful purpose: to make life sound better. As one of the world's leading innovators in hearing solutions, we combine cutting-edge technology, quality, and care to transform lives every day.We're now looking for a Senior Quality Assurance Specialist to join our high-performing Operations team in Sydney. This role...