Complaints Management Complaints Officers

4 days ago

Melbourne City Centre, Australia HAYS Full time

The Australian Federal Government Department has several openings for experienced individuals.

**Your new company**

A Federal Government Department that helps empower and support Australians all across the country.

**Your new role**
- Supporting the coordination of complaints received by the NDIA including resolving at point of entry, assessing, recording and referring as required.
- Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
- Escalating complaints in accordance with established Agency complaint handling processes.
- Contributing to record keeping activities to ensure team records are accurate and current.
- Coordinating correspondence, briefing and reporting functions to the branch as needed.

**What you'll need to succeed**

This is a fast-paced and high-volume role. To give you the best chance at being a success in this role, you’ll need to have:

- Strong time management skills and a fast-paced work ethic
- Developed customer service skills and a high amount of emotional intelligence
- Extensive experience liaising with high level stakeholders on a regular basis
- Experience in a similar administration role within the Australian Government is desirable

**What you'll get in return**

In return for your dedication and hard work, you will receive an attractive hourly rate and the opportunity to help make a real difference in peoples' lives. In addition, temporary and contract workers through Hays enjoy a wide range of benefits including:

- Options to work some days from home
- Join a team that has a focus on a positive work environment
- Contribute to the wellbeing of people across the nation
- Above market hourly rate
- 12 month assignment with the option for extension

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

2858174

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