
Employee Complaints Officer
4 days ago
**Job Details**:
**Location**
Melbourne
**Salary**
Negotiable
**Job Type**
Full Time
**Ref**
BBBH101742_1683866498
**Contact**
Anita Fonseka
**Posted**
about 3 hours ago
**The role**
This Government Department is seeking an experienced Employee Complaints Officer to provide advice on employee conduct complaints.
It is a 6 months contract role with possible extensions.
**Responsibilities**
- Provide advice on the management of complaints
- Identify and action opportunities for quality improvement and innovation
- Analyse complex policy, undertake investigations and research to identify emerging issues, risks and trends
- Analyse the effectiveness of policy initiatives as implemented and develop recommendations for a variety of stakeholders
**Required**
- Experience managing employee complaints
- Experience maintaining case and matter management systems
- Ability to prepare and present detailed and comprehensive reports
- Experience working in Public sector and/or Education sector
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