Employee Complaints Officer

4 days ago

Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

Negotiable

**Job Type**

Full Time

**Ref**

BBBH101742_1683866498

**Contact**

Anita Fonseka

**Posted**

about 3 hours ago

**The role**

This Government Department is seeking an experienced Employee Complaints Officer to provide advice on employee conduct complaints.

It is a 6 months contract role with possible extensions.

**Responsibilities**
- Provide advice on the management of complaints
- Identify and action opportunities for quality improvement and innovation
- Analyse complex policy, undertake investigations and research to identify emerging issues, risks and trends
- Analyse the effectiveness of policy initiatives as implemented and develop recommendations for a variety of stakeholders

**Required**
- Experience managing employee complaints
- Experience maintaining case and matter management systems
- Ability to prepare and present detailed and comprehensive reports
- Experience working in Public sector and/or Education sector

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