Manager, Complaints

4 days ago

Melbourne, Australia Victorian Inspectorate Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Inspectorate

**Salary**: $127,467 - $170,579

Occupation: Regulatory Governance and Compliance

Reference: VG/VI0033

**Manager, Complaints (VPS 6)**
If you have a passion for integrity, join Victoria’s lead integrity body, the Victorian Inspectorate, in a crucial management role. As Manager, Complaints at the VI you will drive positive change within Victoria’s integrity system. The VI oversees the Independent Broad-based Anti-corruption Commission, the Victorian Ombudsman and other integrity, accountability and investigatory bodies and their officers.

We need you to implement our new Complaints Service Charter and Complaints Management Framework. Bring to the VI your experience in managing a complaints function, and developing and implementing effective operational policies within a regulatory or integrity environment. A tertiary qualification in public policy, law or management is desirable.

**Job Overview**

The position reports directly to the General Manager, Integrity Operations and Policy. Working in a collaborative and multi-disciplinary environment the Manager, Complaints leads a small and expanding team to deliver the VI's complaints function and implement a Complaints Service Charter and Complaints Management Framework.

The Complaints team is responsible for incoming general enquiries and for receiving, assessing and responding to complaints about integrity bodies and officers within the VI's jurisdiction. The team also assesses whether complaints are assessable disclosures or public interest complaints under the _Public Interest Disclosures Act 2012 (Vic)_ (PID Act).

While there is a level of flexibility with working arrangements, the role of Manager, Complaints is predominantly performed in the office due to the need to access sensitive information which is stored securely on an air gapped network.

For more information regarding this position, please see the attached position description.

**How to apply**

**Other relevant information**:
For enquiries regarding the position please phone the contact on the position description.

The VI values the contribution of all employees and fair and equitable treatment of all people is integral to all activities. As such, the VI offers reasonable adjustments for applicants with disabilities on request.
- Reference checks, completion of a pre-employment misconduct screening declaration and consent form, and a pre-employment criminal record check.
- Providing evidence of vaccination information or evidence of an exemption in the pre-employment stage.
- Undertaking an oath or affirmation as prescribed in Section 30 of the _Victorian Inspectorate Act 2011_.
- A Negative Vetting 1 security clearance is mandatory and will be required to be obtained once engaged and maintained.

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