Aps5 Complaints Officer

1 day ago


Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

Up to AU$55.24 per hour

**Job Type**

Full Time

**Ref**

BBBH99760_1678933524

**Contact**

Samuel Beckett

**Posted**

11 minutes ago

**Opportunity**
Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super.

This is your opportunity to improve Australia's largest healthcare reform since Medicare and protect our most vulnerable.

**Roles**
Multiple Complaints Handling Officers at APS5 level working in a small, growing team. Your duties will include:

- Support the implementation, operation, and monitoring of complaints escalated from a Federal Agency
- Manage a caseload of complaints and incidents reported
- Engage with customers to respond to incidents and work with the Assistant Director to manage and escalate where required
- Identify trends and reports on incidents
- Support customers by educating them about the complaints and incidents handling function and mission
- Acquire all information necessary to process complaints
- Monitor incoming complaints and status to ensure high-risk complaints are escalated

**Requirements**:

- Australian Citizenship is _mandatory_
- Ability to pass Australian federal background checks
- Background and experience in a complaints handling role (phone based) within a complex corporate (eg telco, utilities, insurance) or government department
- Excellent communication skills and ability to build rapport
- Ability to juggle multiple cases with strong time management
- High attention to detail to record accurate information within case management system
- Proactive approach and inquisitive nature - ability to ask the right questions to extract information
- High degree of empathy and compassion for individuals from diverse backgrounds
- Due to Client requirements you must be an Australian Citizen to apply

**Apply



  • Melbourne, Australia Talent International Full time

    australia melbourne contract au$55.24 - au$60.26 per hour**Opportunity** Great full time hourly rate contract opportunities for an initial 12 months, paying $55.24 + Super & $60.26 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect...


  • Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Up to AU$53.63 per hour **Job Type** Full Time **Ref** BBBH93670_1663572350 **Contact** Samuel Beckett **Posted** about 5 hours ago **Opportunity** Great full time hourly rate contract opportunities for 12 months paying $53.63 per hour + Super, with option to extend based in either Broadmeadows...


  • Melbourne City Centre, Australia HAYS Full time

    Leading Disabilty Agency **Your new company** Well-known for their positive mark in the Disability Sector, this larger Federal Government Agency is going through a period of growth aimed at developing procedures and pushing best practice. This opportunity is a visible appointment that will take your career to the next level! We are seeking a professional...

  • Complaints Officer

    23 hours ago


    Melbourne, Victoria, Australia Department of Premier and Cabinet (Vic) Full time $60,000 - $90,000 per year

    An exciting Ongoing Part-time opportunity exists for a talented and passionate individual to join the Parliamentary Workplace Standards and Integrity Commission as Complaints Officer.The Parliamentary Workplace Standards and Integrity Commission (the Commission) is an independent body responsible for managing allegations of parliamentary misconduct involving...

  • Complaints Officer

    5 days ago


    Melbourne, Australia Mercer Full time

    **Complaints Officer** **What can you expect?** What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing...

  • Complaints Officer

    1 day ago


    Melbourne, Australia Mercer Full time

    **Complaints Officer** **What can you expect?** What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing...

  • Complaints Officer

    1 day ago


    Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time $60,000 - $100,000 per year

    An exciting Ongoing Part-time opportunity exists for a talented and passionate individual to join the Parliamentary Workplace Standards and Integrity Commission as Complaints Officer.The Parliamentary Workplace Standards and Integrity Commission (the Commission) is an independent body responsible for managing allegations of parliamentary misconduct involving...


  • Melbourne, Australia Health Complaints Commissioner Full time

    Location: Melbourne | CBD Job type: Fixed term / 12 Months Organisation: Health Complaints Commissioner **Salary**: $90,067 - $102,192 Occupation: Administration/Secretarial Reference: VG/1700598 ***: **Resolutions Officer, Intake & Early Resolutions** **x1 Fixed term (12 months), Full or part time** Resolutions Officers manage caseloads of...


  • Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hour**The opportunity** Our client is a community focused federal government agency. They have an exciting position available for a APS5 level Guidance Officer to join the team. 12-month initial Labour Hire contract with the opportunity to extend. APS 5 level role offering $55.24 hourly + Superannuation. To...


  • Melbourne City Centre, Australia HAYS Full time

    HAYS Melbourne is recruiting APS6 Financial Advisors and APS5 Financial Officers with Security Clearance **Your new company** Your new organisation is seeking APS6 Financial Advisors and APS5 Financial Officers with baseline security clearance to join the team. **Your new role** - Analyze and interpret financial information such as budgets and management...